Assistant Manager

Assistant Manager (Theatre), Show Experience Technical Support The Assistant Manager of Theatre operations leads all technical aspects of theatre shows, focusing on automation, rigging and safety. This role manages a skilled team, ensures system reliability, supports creative integration, and oversees maintenance, training and event set‐ups. Collaborating across departments, the Assistant Manager will drive operational excellence and continuous improvement in delivering world‐class performances for guests. Key Responsibilities Ensure all theatre technical systems (automation, rigging, lighting, audio, video, special effects) are operational and meet resort standards. Oversee pre‐show, during‐show and post‐show checks for automation and venue systems. Act as the primary point of contact for technical issues during live performances and rehearsals. Coordinate with Creative, Stage Management and Production teams to adapt to schedule changes or technical challenges. Oversee safe operation, programming and maintenance of theatre automation systems such as performer flying rigs and flybar systems. Ensure all aspects of the automation system are tested, documented and safely executed during performances. Supervise rigging installations, inspections and load testing in compliance with international and local codes. Lead troubleshooting and provide expertise for automation system issues or malfunctions. Direct and execute technical manager responsibilities and prepare detailed operation plans for medium‐to‐large events as required by clients or as directed. Act as the key technical representative during new show development phases. Review creative and production concepts and advise on automation and technical feasibility. Lead commissioning, programming and technical rehearsals for new productions. Maintain documentation and contingency plans. Manage the venue's technical team by assigning daily duties, ensuring adequate coverage across rehearsals, shows and maintenance windows. Coordinate additional manpower or vendor support for event‐related technical needs. Ensure that event set‐ups and strikes are safely executed without impacting theatre operations or resident show readiness. Lead and motivate events and show teams to ensure cost‐effective, high‐quality productions. Reduce costs and increase revenue to support RWS Entertainment's business objectives. Foster collaboration and cross‐training to build multi‐skilled technical teams. Conduct training sessions on automation and theatre technical systems. Assess technician skill gaps and recommend targeted training. Direct toolbox talks, safety briefings and ensure risk assessments, safe work procedures and permits‐to‐work are in place. Act as the venue safety champion for automation‐related risks. Conduct risk assessments and other statutory workplace safety and health (WSH) reports as required. Enforce team compliance with resort, UDX, WSH, show/event procedures, manufacturer's guidelines and local regulations where applicable. Required Qualifications Bachelor's Degree/Diploma/WSQ Equivalent in Technical Theatre, Theatrical Management or a related field supplemented by courses in Electronics, Electrical or Mechanical Engineering. With Degree/Diploma/WSQ Equivalent: 8 years of related industry experience in facets of technical event production and multiple‐venue management, with no less than 3 years of experience in managing technical personnel. Without Diploma/WSQ Equivalent: 10 years of related industry experience in facets of technical event production and multiple‐venue management, with no less than 2 years of experience in managing technical personnel. Strong knowledge of industry standards and safety protocol. Experience in entertainment equipment and systems including staging, lighting, sound, audio‐visual, rigging, show control, special effects (SFX) and automation. Skills / Attributes Proven ability to plan, organise and complete tasks in an acceptable timeframe. Strong interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders. Reliable role model in technical leadership, maintaining composure under pressure. Uphold professionalism, efficiency, and guest‐focused excellence across all technical work. Able to perform shift work, including weekends and public holidays. Seniority level Mid‐Senior level Employment type Full‐time Job function Art/Creative, Engineering and Management Industries: Entertainment Providers and Theater Companies #J-18808-Ljbffr