Concierge Security Officer

Overview As a Concierge Security Officer , you will play a key role in maintaining a secure and welcoming corporate environment. You will act as the first point of contact for employees, clients, and visitors, providing top-tier concierge services and ensuring a smooth, safe, and professional experience for everyone on site. This position combines professional security expertise with front-of-house responsibilities, including access control and supporting day-to-day site operations, while upholding the highest standards of professionalism and service. We are currently recruiting for: 1 Full-Time Permanent role (76 hrs F/N – Monday to Friday)1 Casual role Key Responsibilities Front-of-House / Concierge Duties: Deliver an exceptional front-of-house experience, greeting and assisting all visitors, staff, and contractors courteously and professionally. Manage visitor sign-ins, access cards, and contractor permits using electronic access control systems. Handle all front desk enquiries, calls, and coordination with facilities or building management. Maintain lobby presentation standards, ensuring the area remains clean, organised, and professional. Assist with mail and courier deliveries, ensuring secure handling and appropriate documentation. Maintain accurate visitor and contractor logs, ensuring confidentiality and compliance with site procedures. Support site operations with room bookings, access requests, and administrative coordination as required. Security & Safety Duties: Monitor access points, CCTV, and alarm systems to detect and respond to any suspicious activity or potential threats. Conduct regular patrols of internal and external areas, including car parks, loading bays, and restricted zones. Respond swiftly and effectively to incidents, alarms, and emergencies (fire, medical, or security-related) following site procedures. Escort visitors and contractors in secure zones when required. Ensure compliance with company and site security policies, including ID checks, pass issuance, and restricted access control. Prepare accurate and detailed incident reports, daily logs, and handover notes. Participate in emergency response drills, safety inspections, and compliance audits. Identify and report hazards, maintenance issues, or security breaches promptly. Qualifications Mandatory: Current and valid Victorian Security Licence Certificate II in Security Operations Current First Aid and CPR Certificate Proficiency in security systems, including access control, CCTV, and reporting tools Excellent communication and customer service skills Professional presentation and strong understanding of corporate security protocols Full working rights in Australia Desirable: Experience working in a corporate concierge or front-of-house security role Experience using Gallagher Access Control and Genetec CCTV systems Background in customer service, hospitality, or corporate facilities Knowledge of emergency management and evacuation procedures Understanding of workplace health, safety, and emergency response processes Experience and Skill Requirements Minimum 1 year of experience in a concierge or customer service role. Proven ability to remain calm and professional under pressure. Strong interpersonal skills — able to communicate effectively with staff, executives, and visitors. High attention to detail with a commitment to accurate reporting and procedural compliance. Ability to work independently or within a professional team environment. Reliable, punctual, and flexible with rostered hours (may include early mornings, evenings, or weekends). Why Join Certis Security Australia?At Certis Security Australia, you\'ll do more than provide security - you\'ll create a safe, professional, and welcoming environment that makes a real impact every day. Join a trusted leader in integrated security where innovation, teamwork, and purpose come together. You'll play a pivotal role in delivering exceptional service and maintaining workplace safety, while advancing your career in a dynamic corporate environment. With access to cutting-edge technology, we empower our people to work confidently, think proactively, and excel in every situation. Take the next step in your career with Certis Security Australia and make your mark in a professional security role. Benefits & Culture What We Offer: Competitive salary & full-time employment A discount program where employees, and their family members, can save at over 400 retailers Australia wide A well-being program that provides advice about mental, physical, and financial well-being An Employee Assistance Program (EAP) that is available to employees and their families Cultural diversity is valued and supported Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects. Our Values We are committed to: Professionalism: Delivering expert, reliable service with excellence. Integrity: Acting with honesty, transparency, and accountability. Customer Focus: Putting clients first with tailored security solutions. Teamwork: Collaborating for shared success and safety. Courage: Embracing challenges and innovation with confidence. Care: Prioritizing people and communities with meaningful impact. Safety: Championing a culture of protection and vigilance. Diversity Statement Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter. Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you. Certis Security Australia Master License Sydney Night Patrol & Inquiry Co Pty Ltd • NSW • ACT • QLD 41315• WA SA48240• NT 345• SA ISL • TAS 3020Certis Security Australia Pty Ltd • NSW • ACT • QLD • WA SA 72311• SA ISL • VIC Z S • VIC Z S • NT 1093• TAS #J-18808-Ljbffr