Senior / Manager, Quality Improvement

7 days ago

Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time
This role will work with cross-functional teams and stakeholders to lead and facilitate quality improvement projects within AIC and in the Community Care Sector, applying lean management, design thinking and 'agile sprint-style' methodologies to co-develop innovative solutions, engage AIC Divisions and providers for project participation; and deliver impactful and sustainable improvements in organisational effectiveness, care quality and client experience.
  1. Stakeholder Engagement with Internal Divisions and Community Care Organisations
  • Build and maintain strong working relationships with internal Divisions and external community care partners.
  • Engage both stakeholders to encourage participation in Quality Improvement (QI) initiatives.
  • Conduct ground sensing through meetings, observations and focus groups to understand needs and opportunities.
  • Facilitate communication and collaboration across stakeholders to ensure alignment with sector strategies.
  1. Facilitation and Project Management of Quality Improvement Projects
  • Lead and facilitate QI workshops using lean management, design thinking tools and sprint-style methodologies.
  • Scope projects with stakeholders, define objectives, and develop project/ workshop plans.
  • Liaise with project teams to guide implementation, data collection and analysis. Assimilate results into quality deliverables and communicate to Project Sponsors for buy-in.
  • Ensure documentation of deliverables (e.g., A3 reports, feedback, After-Action Reviews etc.).
  1. Sustenance of Quality Improvement Projects
  • Monitor implementation progress and follow up with project teams.
  • Provide guidance to sustain and scale successful initiatives.
  • Develop change management approaches (as a project team), to embed improvements into practice.
  1. Promote a working environment of collegiality and effective teamwork.
  • Support sector/ organisation-wide events (e.g. Quality Time) and platforms (e.g., Leadership Network) to strengthen Quality culture.
  • Demonstrate good interpersonal skills with both internal and external stakeholders
  • Perform any other duties as assigned by supervisors.

Job Requirement
  • Degree in any discipline with minimum 6 years of relevant working experience with at least 2 years in Service design or Business process re-engineering using a structured methodology.
  • Knowledge of the health-social /community care sector would be an advantage.
  • Relevant experience in facilitating quality improvement projects would be preferred.
  • Strong analytical and conceptualization with problem-solving skills.
  • Proactive and self-motivated, with the ability to adapt well to a fast-paced and dynamic environment.
  • Takes responsibility and ownership of one's own work.
  • Good time management and analytical skills.
  • Good interpersonal and communication skills.

  • Assistant Director/ Senior Manager, Quality Improvement

    3 days ago

    Singapore Agency for Integrated Care Full time

    Overview The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services...

  • Assistant Director/ Senior Manager, Quality Improvement

    3 days ago

    Singapore Agency for Integrated Care Full time

    Overview The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services...

  • Assistant Manager, Quality Improvement

    6 days ago

    Singapore Dynamic Human Capital Full time

    Job Description Our Healthcare client is looking for talent to join their Quality Improvement team. Primary Responsibilities and Duties Facilitator - Facilitate sprints/workshops to drive projects related to improving quality and processes and human-centred experiences Partner - Support Head of Departments and practitioners in the hospital to drive...

  • Quality Control and Improvement Manager

    2 weeks ago

    Singapore Triton AI Pte Ltd Full time

    Responsibilities Location: West Task Management Design and execute a comprehensive strategy for enhancing product quality, ensuring alignment with organizational objectives. Lead cross-functional teams to identify and address root causes of quality-related challenges. Develop and implement corrective and preventive measures to mitigate future quality...

  • Senior Associate, Quality Management

    2 weeks ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the...

  • Senior Associate, Quality Management

    2 weeks ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the...

  • Senior Manager, Quality Management

    1 week ago

    Singapore SingHealth Group Full time

    SingHealth Polyclinics **Senior Manager, Quality Management**: - Job Category: Administration - Posting Date: 22 Aug 2025 You will report to the Deputy Director, Quality Management in ensuring that Quality and Safety related activities and processes are developed, implemented and evaluated, in support of the department’s key objectives in ensuring the...

  • Senior Quality Supplier Engineer

    5 days ago

    Singapore ASML Foundation Full time

    Senior Quality Supplier Engineer / Quality Supplier Manager Join to apply for the Senior Quality Supplier Engineer / Quality Supplier Manager role at ASML Foundation Introduction ASML supports the semiconductor industry’s ongoing quest for producing faster, smarter and more energy efficient chips. We are a young, dynamic, international and highly...

  • Manager, Quality

    2 weeks ago

    Singapore Agency for Integrated Care Full time

    **Job Snapshot**: - **Employee Type**: Full-Time - **Location**: Singapore - **Job Type**: Other - Partner, engage and work closely with community care organizations (CCOs) to develop productivity improvement strategies and plans, in collaboration with consultants and other stakeholders. - Identify opportunities for improvement and manage agency-led...

  • Senior Manager, Quality Management

    1 week ago

    Singapore SingHealth Full time $120,000 - $180,000 per year

    SingHealth PolyclinicsSenior Manager, Quality ManagementJob Category: AdministrationPosting Date: 22 Aug 2025You will report to the Deputy Director, Quality Management in ensuring that Quality and Safety related activities and processes are developed, implemented and evaluated, in support of the department's key objectives in ensuring the Quality and Safety...