Vp - fraud operations senior manager (hybrid)

1 week ago


Singapore Citi.com Full time

The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. Responsibilities: Card Fraud Parameter Strategy and ensure minimum impact to customer spending. Managed Fraud communication hub strategy – sending of message via Citi Mobile App/SMS to verify transaction via Citi Mobile App. Ensure smooth migration of SMS OTP to authentication via Citi Mobile App for adding of cards to wallets. Ensure smooth cutover of ARIC - new fraud surveillance tools with Adaptive Behavioural Analytics and Automated Deep Behavioural Networks. Implement frictionless authentication, currently we send PN/SMS OTP for all 3 DS. Managed all Card Fraud related projects including assessing fraud risk for all card related projects during New Activities Forum & Project Delivery Forum. Ensure zero incidents of compliance fees from associations due to non-compliance with various association (Mastercard & Visa) programs related to Authorization & Fraud. Oversight of card fraud activities handled in KL CSC. Met all KPIs rolled down by International Fraud. Ensure compliance with Citi policies related to Card and local regulatory, perform fraud risk assessment for Card/Authorization during Project Delivery Review and New Activity Control including approving Fraud Impact Assessment Template. Attend industry fraud discussions related to card and ensure active engagement with associations (Mastercard & Visa) & law enforcement agencies on fraud/authorization matters including association key initiatives/policy. Qualifications: 8-10 years of experience in a related role. Good knowledge of Card Association Rules & Regulations & Bylaws, Card Authorization & rolling out card fraud strategy required. Proven success in a similar position. Demonstrated ability to persuade and influence others. Consistently demonstrates clear and concise written and verbal communication. Demonstrated ability to remain unbiased in a diverse working environment. Education: Bachelor’s degree/University degree or equivalent experience. Master’s degree preferred. Job Family Group: Operations - Services Job Family: Fraud Operations Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the EEO is the Law poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting . #J-18808-Ljbffr



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