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GenScript Biotech
4 weeks ago
About the role
We are seeking an enthusiastic and dedicated IT Support Specialist to join our team at GenScript Biotech (Singapore) PTE. LTD. in the Kallang Way Central Region. In this full-time role, you will be responsible for providing efficient and effective IT support to our APAC users, ensuring their technology needs are met and their productivity is maintained.
What you'll be doing
Respond to and resolve IT-related inquiries and issues from users in a timely manner
Provide first-line technical support for hardware, software, and network-related problems
Diagnose and troubleshoot a variety of IT issues, escalating complex problems to the appropriate team
Assist in the deployment and configuration of new hardware and software
Maintain accurate records of support activities and incidents
Contribute to the continuous improvement of IT support processes and procedures
Collaborate with cross-functional teams to ensure seamless IT service delivery
What we're looking for
Minimum 3 years of experience in a similar IT support role, preferably in a fast-paced, multinational environment
Strong knowledge of hardware, software, and network troubleshooting
Proficient in using various IT support tools and applications
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
Proactive problem-solving skills and the ability to work independently or as part of a team
Familiarity with ITIL frameworks and best practices is a plus
Fluency in English and Mandarin is required as the role requires close collaboration with our team in China
What we offer
At GenScript Biotech (Singapore) PTE. LTD., we are committed to creating an engaging and supportive work environment for our employees. You will have the opportunity to work with a talented and diverse team, as well as access to various professional development opportunities. We also offer a competitive remuneration package, comprehensive benefits, and a range of health and wellness initiatives to support your well-being.
If you're excited to take on this challenge and contribute to the success of our company, we encourage you to apply now.
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