Exceptional Customer Experience Specialist

2 weeks ago


Singapore beBeeCustomerService Full time

Customer Service Role

This position is designed to provide exceptional customer experiences through excellent service at a busy shopping mall.

Key Responsibilities:

  • Deliver personalized concierge services to shoppers.
  • Respond promptly to shopper inquiries and resolve issues efficiently.
  • Assist customers in loyalty and redemption programs, ensuring seamless transactions.
  • Process sales of electronic vouchers, providing a convenient experience for shoppers.

Requirements:

  • A minimum educational qualification of GCE N level.
  • No less than one year of relevant experience in the retail or hospitality sector.
  • Excellent communication and interpersonal skills are essential.
  • The ability to work a six-day week with rotating shifts, including weekends and public holidays.

About This Position

This role demands strong customer service skills, attention to detail, and multitasking abilities in a fast-paced environment. Ideal candidates possess excellent communication and interpersonal skills, with at least one year of relevant experience in retail or hospitality.



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