Field Service Engineer

5 days ago


Singapore SYSMEX ASIA PACIFIC PTE. LTD. Full time

Job Summary

We are seeking a skilled field service engineer to provide technical support to our Singapore customers. The successful candidate will be responsible for planning and executing corrective and preventive action visits, providing on-site technical support, and ensuring customer satisfaction.

Key Responsibilities:

  • Plan and execute corrective and preventive action visits for Sysmex's Singapore customers
  • Provide technical support to local (SG) customers as needed to ensure customer needs are met
  • Adhere to procedures and processes to ensure department's KPI are met
  • Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis
  • Manage key accounts that are being assigned
  • Review and maintain spare parts in own c-location needed to support local operations
  • Provide 24hrs standby for local customers on a weekly rotational basis
  • Perform any other tasks as requested by the team leader

Requirements:

  • Bachelor's degree in Biomedical / Mechatronic / Electronics Engineering or equivalent
  • Minimum 3-5 years of relevant field service experience in In Vitro Diagnostics or medical devices
  • Experience in handling Hematology, Coagulation, Urinalysis products is an added advantage
  • Preferably with experience in handling medical devices including troubleshooting and servicing
  • Proficient in PC usage and able to provide technical support for IT products
  • Excellent communication, problem-solving, and decision-making skills
  • Strong analytical and troubleshooting abilities with the capacity to communicate complex technical/clinical content in a clear manner
  • Professional conduct with strong interpersonal skills and customer focus
  • Positive working attitude with a sense of urgency and result-oriented
  • Able to work independently as well as part of an effective team


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