Air Export Customer Service Officer

Build Your Career with Dimerco Looking to level up Join Dimerco and unleash your potential We're looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams. About Dimerco Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia's manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.

What You'll Do
Manage and execute air export shipment bookings. Coordinate with both customers and internal stakeholders to ensure shipment readiness and adherence to delivery schedules. Prepare and process all required documentation, including invoices, reports, permits, and Airway Bills, in an accurate and timely manner. Provide flight details promptly and keep customers updated on freight status and delivery progress. Ensure timely submission of cost approvals, GST billing, and