Partner Services Operations

7 days ago

Singapore Millennium Technology Services Full time

Partner Services Operations & Enablement Contractor 1 week ago Be among the first 25 applicants This role serves as a key interface between MTS Global and our strategic partners across the APJ region, focusing on growing and supporting partner-delivered services across Technical Support, Professional Services, and Advanced Services. The successful candidate will combine strategic insight with hands‐on execution to ensure MTS's partner ecosystem is enabled, efficient, and optimized for success. Strategic Responsibilities (25%)Develop and refine APJ‐specific partner strategies aligned with MTS's global channel and services vision. Identify regional coverage gaps, capability opportunities, and maturity development needs. Drive awareness and adoption of partner‐delivered services across MTS's portfolio. Define region‐specific go‐to‐market approaches, entry points, and success criteria. Operational / Program Execution (75%)Partner Relationship & Lifecycle Management Act as the primary program contact for mainly Asia Pacific region partners, guiding onboarding, certification milestones, and day‐to‐day operational activities. Resolve transactional and procedural challenges through effective coordination with field and global teams. Enablement Execution Deliver and manage the rollout of training, certification, and service‐readiness programs across multiple countries. Oversee training coordination, reporting, and communications to ensure adoption and measurable progress. Serve as the go‐to contact for partner escalations mainly in the Asia Pacific Region. Proactively identify recurring issues, drive structured follow‐ups, and coordinate with global and regional stakeholders to resolve them. Performance Monitoring & Feedback Loop Track partner health metrics through dashboards and QBRs. Capture and communicate partner feedback to inform program improvements and future strategy. Dark Site Health Check Coordination Track and coordinate the Dark Site Health Check process, ensuring consistency and follow‐through alongside APJ Senior Partner Services Managers.

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