Head of client account documentation and internal control m/f

1 week ago


Singapore Crédit Agricole Group Full time

Reporting to the Chief Operating Officer (COO), Singapore Branch, you will be responsible for managing the Client Documentation and Internal Control function as well as overseeing the teams’ day-to-day operations.
As a subject matter expertise on Client On-boarding and Internal Control with strong operations & people management skills, you will hold full team management responsibility which includes people management, resource planning, performance evaluation, budget and strategy planning.
Beyond overall hands-on management of the units, you should possess strong familiarization and interest with handling technical matters related to data, process optimization, automation, transformation, and project management (client side).
KEY RESPONSIBILITIESIn the course of carrying out the above responsibilities, you would be expected to be able to independently:
Client DocumentationManage the day-to-day activities of the department and ensure the team operates effectively by adhering to implementation methodology and policies.
Proactively manage team capacity and expenses to ensure optimization of manpower to achieve higher productivity levels.
Establish a robust processing environment with effective controls and risk management practices.
Promote a culture of risk and controls in the team through various processes and checkpoints, identifying means to reduce transaction defects (internal and external).
Develop performance matrices to track defects and productivity.
Ensure clean audit results and effectively manage new projects, ensuring smooth completion with minimized risks.
Oversee the clients' account opening documentation process to ensure compliance with local regulatory rules and internal policies.
Conduct searches/enquiries to gather information for assessment of clients’ profiles.
Ensure the completeness and accuracy of clients’ data entered in the bank's computer system, resolving discrepancies with stakeholders directly or through a Pending Committee.
Participate in UAT projects, including attending project discussions with stakeholders, reviewing business requirements, preparing UAT test plans, and monitoring post-implementation progress to ensure smooth rollout.
Manage the administrative and reporting tasks of the department.#J-18808-Ljbffr



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