Japan/Korea O2O Manager

****Job Overview****This is a pivotal role that requires strong cross-cultural collaboration, market adaptability, and a deep understanding of digital and in-store user journeys.****Key Responsibilities***** ****Regional O2O Strategy:****Develop and implement tailored O2O strategies for Japan and Korea that enhance online-to-offline integration and drive market-specific growth.* ****Delivery & Fulfillment Operations:****Manage last-mile delivery operations and third-party partnerships in both countries to ensure service reliability, speed, and quality.* ****Process Optimization:****Identify areas for operational improvement and drive efficiency initiatives across both markets.* ****Performance Analytics:****Monitor key metrics such as traffic funnels, conversion, and Ads performance; analyze customer behaviors and derive insights to inform business decisions.* ****Customer Experience:****Ensure a seamless and consistent experience across all digital and offline touchpoints; respond promptly to escalations and service recovery needs.* ****Cross-functional Collaboration:****Work closely with store operations, marketing, tech, and product teams to align O2O initiatives with broader business objectives.* ****Technology Integration:****Support integration of online platforms with POS and store systems; evaluate new tools to enhance the customer journey.* ****Market Research & Trend Monitoring:****Stay informed of O2O innovations, market shifts, and consumer behaviors in Japan and Korea; proactively adjust strategies accordingly.* ****Compliance:****Ensure adherence to relevant local laws and regulations regarding O2O operations, digital payments, and delivery services.* ****Team Management:****Lead and mentor local O2O team members in both Japan and Korea, cultivating a high-performance, customer-first culture.* ****External Partnership Management:****Build and maintain strong relationships with delivery vendors, platform partners, and other third parties; lead contract negotiations and performance reviews.****Preferred Skills & Qualifications***** Proven track record in managing O2O or e-commerce operations in Japan and/or Korea.* Strong understanding of consumer behavior and logistics models in both countries.* Excellent analytical skills with the ability to interpret data and translate it into actionable strategies.* Proficiency in digital tools and data analytics platforms (e.g., Google Analytics, Power BI, etc.)* Domain knowledge of ****Japanese/Korean market****s is highly preferred.* Strong leadership and team management experience across multi-market operations* Ability to manage cross-functional collaboration and stakeholder engagement.* Experience in food & beverage, retail, or QSR (Quick Service Restaurant) industries is a plus.* Entrepreneurial mindset and ability to adapt quickly in a fast-paced environment.We are looking for an experienced and driven ****O2O (Online-to-Offline) Manager (Singapore based)**** to lead and optimize our O2O strategies and operations across ****Japan and Korea****. This role is responsible for ensuring a seamless integration between Chagee's digital platforms and physical retail presence in both markets. You will oversee delivery operations, manage external partnerships, optimize performance metrics, and ensure a consistent customer experience across all touchpoints.At CHAGEE, our greatest asset is our people. Our team members are at the heart of everything we do, and we strive to build a strong foundation based on our culture and core values that guide us every day. We prioritise what truly matters: bringing people together and making a positive impact. This commitment is embedded in how we engage with our team members, cultivating a culture of collaboration, open communication, and a shared goal of excellence. Every team member plays a crucial role in driving our success and building a strong foundation that empowers us to overcome challenges together. We celebrate the hard work and dedication of our team, ensuring that each contribution is valued. Our supportive culture fosters a sense of belonging, motivates personal and professional growth, and strengthens team bonds, creating an environment where everyone can thrive.### Introduce YourselfKindly submit your resume and indicate the role you are interested in. Our team will reach out should a suitable opportunity arise. We look forward to connecting and exploring your career path with CHAGEE. #J-18808-Ljbffr