Technical Problem Solver

2 weeks ago

Singapore beBeeSupport Full time
Job Title: Support Specialist

About This Role

We are seeking a skilled and experienced Support Specialist to join our team. The ideal candidate will have strong technical knowledge, excellent communication skills, and a customer-focused approach.

Key Responsibilities:

  • Provide expert technical support for business-critical applications, including troubleshooting, configuration, and maintenance.
  • Assist with desktop and network-related issues such as workstation setup, system updates, connectivity problems, and basic network troubleshooting.
  • Act as a direct point of contact for client technical issues—listening actively, clarifying problems, and explaining resolutions in clear, non-technical terms.
  • Work with internal engineering and product teams to escalate complex issues and follow through until resolution.
  • Document troubleshooting processes, fixes, and known issues for future reference in the knowledge base.
  • Monitor system alerts and proactively identify potential application or network issues.
  • Assist in testing, deployment, and updates of new applications or system enhancements.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent work experience).
  • At least 2–4 years' experience in a support engineer, application support, or IT helpdesk role.
  • Strong background in application support (ERP, CRM, or similar business applications).
  • Hands-on experience in desktop support (Windows/macOS) and network basics (TCP/IP, VPN, firewalls, routers, switches).
  • Proficiency with troubleshooting tools, ticketing systems, and remote support platforms.
  • Excellent communication skills: able to articulate technical issues clearly to clients and internal stakeholders.
  • Strong problem-solving ability, with a structured and analytical approach to issue resolution.
  • Customer-oriented, patient, and capable of managing multiple support requests.

Nice-to-Have:

  • Familiarity with cloud environments.
  • Knowledge of scripting/automation.
  • Relevant certifications.
  • Prior experience in client-facing support roles.
Skillset:
Switches, Analytical Approach, Excellent Communication Skills, Troubleshooting, Azure, Information Technology, Ticketing Systems, Network Troubleshooting, Application Support, Digitization, Routers, ITIL, VPN, Service Delivery, Technical Support

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