Deputy cluster lead

2 days ago

Singapore Nanyang Technological University Full time

The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.
We are looking for individuals who have a strong passion for delivering exceptional service to residents of the University’s student and faculty housing, and athletes and users of sports & recreation facilities on campus.
The role, serving as a Deputy Cluster Lead of the student hostel, offers the successful candidate a chance to enhance, contribute, and expand their skills comprehensively in areas such as customer relationship management and other leadership roles within the Department.
If you have a degree with more than 5 years of managerial working experience in residential management/services, customer service/relationship management, hospitality management, central administration function, you may be the one whom we are looking for. Having an experience in student hostels, staff housing or hospitality services would be advantageous for this role.
The incumbent is required to:
Plan, manage, and oversee the hostel application processing and the assignment of rooms, including the management of waitlist and students’ appeal for on-campus accommodation.
Ensure the high quality of rooms for students’ check-in through comprehensive inspections.
Ensure accurate billing of hall fees and other payable items as well as timely collection and follow-up where necessary. This includes accurate and timely refunds to students where applicable.
Collaborate with other departments and external vendors / contractors to get update on the status of maintenance / repairs to student hostels.
Proactively engage student residents in understanding and addressing residents’ needs, and contributing to problem-solving and resolution of concerns. This includes addressing and resolving student residents’ requests, feedback, and complaints promptly to meet SLA requirements.
Plan, curate communications and inform student residents in advance on scheduled maintenance, adhoc repairs and other matters that may cause inconvenience to residents.
Plan, organize, and conduct routine walkthroughs of OCH managed premises to evaluate safety and security measures. This includes follow-up actions for enhancement and refinements of measures.
Lead and take charge of investigations and compile supporting documentation for incident reports. This includes proposal of suitable sanctions for rule violations based on the severity and frequency of infractions, and prompt escalation of persistent and / or severe breaches for further enforcement measures, as well as implementation of approved sanctions.
Ensure the maintenance of up-to-date and precise records, including resident details, occupancy status, and availability, to facilitate billing processes and management reporting.
Ensure that facilities reservations are made through established booking channels, and all pre-event and post-event arrangements are properly managed.
Oversee regular stock-taking exercises and the disposal of managed inventory and assets within the cluster.
Define requirements for procuring necessary goods and services, including prepartion of quotations and tenders, their evaluation, and making recommendations for award of business.
Plan, deploy, supervise and manage staff within the Hall Office to deliver optimal outcomes. This includes ensuring that newly joined staff are properly integrated into the team and familiarised with hostel policies, procedures and their work responsibilities.
We regret that only shortlisted candidates will be notified.
#J-18808-Ljbffr

  • Deputy Cluster Leader

    2 days ago

    Singapore Nanyang Technological University Full time

    Nanyang Technological University's Office of Campus Housing is committed to creating a thriving community for students and faculty.We are looking for an exceptional individual to serve as a Deputy Cluster Lead in student housing, overseeing the daily operations of the hostels, including application processing, room assignments, and resident services.This...

  • Deputy Cluster Lead

    2 days ago

    Singapore Nanyang Technological University Full time

    Deputy Cluster Lead / Senior Asst Manager, Housing Operations Deputy Cluster Lead / Senior Asst Manager, Housing Operations Apply locations NTU Main Campus, Singapore time type Full time posted on Posted 5 Days Ago job requisition id R00018745The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning,...

  • Cluster Operations Manager

    2 days ago

    Singapore Nanyang Technological University Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Deputy Cluster Lead in our Student Hostels. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day running of our hostels, providing exceptional service to our residents, and contributing to the overall success of...

  • Cluster Operations Specialist

    2 days ago

    Singapore Nanyang Technological University Full time

    The Office of Campus Housing at Nanyang Technological University is dedicated to delivering exceptional service to students and faculty.We are seeking a highly skilled professional to fill the position of Deputy Cluster Lead in student housing, responsible for managing hostel applications, room assignments, and waitlists.This role involves working closely...

  • Cluster Development Lead

    13 hours ago

    Singapore Agency For Integrated Care Full time

    Cluster Development LeadWe are seeking a Cluster Development Lead to join our team and lead the development of operational strategies across our network.This role involves liaising with HQ departments to create operational plans, establishing strong working relationships with Satellite Offices, and managing data collection and analysis.The ideal candidate...

  • Deputy Cluster Lead

    2 weeks ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the...

  • Cluster Lead, HR Advisory

    1 week ago

    Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesJOB SUMMARYThe HR Advisory Cluster Lead will have strategic and operational accountability for the HR Advisory team in their geographical cluster, a fungible pool of resources that support People Leaders at defined critical interactions and collaborate with colleagues across HR to deliver on strategic people...

  • Cluster Business Development Lead

    2 days ago

    Singapore Eatigo Full time

    Our Company CultureWe value innovation, teamwork, and customer satisfaction at Eatigo. Our dynamic and fast-paced work environment fosters creativity and growth opportunities for our employees.As a Cluster Marketing Manager, you will be responsible for leading our marketing efforts in each region, working closely with cross-functional teams to develop and...

  • Deputy IT Lead

    3 weeks ago

    Singapore PST.AG Full time

    PST.AG is a premier provider of bespoke data and software solutions on a global scale. We collaborate with legal authorities worldwide to develop and distribute customs and global trade data, aiding a variety of industries. Our mission is to empower businesses to adapt and excel in a dynamic global landscape.We're a growing medium-sized enterprise with a...

  • Deputy IT Lead

    2 weeks ago

    Singapore PST.AG Full time

    PST.AG is a premier provider of bespoke data and software solutions on a global scale. We collaborate with legal authorities worldwide to develop and distribute customs and global trade data, aiding a variety of industries. Our mission is to empower businesses to adapt and excel in a dynamic global landscape.We're a growing medium-sized enterprise with a...

  • Cluster Lead, HR Advisory

    1 week ago

    Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesJOB SUMMARY The HR Advisory Cluster Lead will have strategic and operational accountability for the HR Advisory team in their geographical cluster, a fungible pool of resources that support People Leaders at defined critical interactions and collaborate with colleagues across HR to deliver on strategic people...

  • Cluster Manager

    1 week ago

    Singapore WECRUIT PTE. LTD. Full time

    Roles & ResponsibilitiesJob Descriptions:Manages a network of childcare centres. Provides leadership to Principals in the areas of strategic planning, development, execution, and management of programmes and projects. Ensures the successful implementation and evaluation of centralised curricula and initiatives at each centre. Holds a strong understanding...

  • Deputy Tech Lead

    3 weeks ago

    Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Roles & ResponsibilitiesC#/Java Deputy Lead- Lead and mentor a development team in building and maintaining a system using C# .NET- Architect and implement scalable solutions for processing and recording large volumes of transactional data.- Diagnose and resolve issues in production as part of L3 support responsibilities- Review code and enforce best...

  • Deputy Tech Lead

    3 weeks ago

    Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Roles & ResponsibilitiesC#/Java Deputy Lead- Lead and mentor a development team in building and maintaining a system using C# .NET- Architect and implement scalable solutions for processing and recording large volumes of transactional data.- Diagnose and resolve issues in production as part of L3 support responsibilities- Review code and enforce best...

  • Cluster Services Coordinator

    2 days ago

    Singapore This is an IT support group Full time

    About UsWe are one of the largest charities in Singapore, employing over 850 staff.We have been caring for PWIDs and their families since 1962.We believe all PWIDs have innate abilities and talents and are committed to empowering them and enhancing their quality of life.Our mission is to advocate for greater inclusivity for PWIDs as a nation.The Senior...

  • Clinic Cluster Leader

    4 weeks ago

    Singapore HMI ONECARE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:We are seeking an experienced Clinic Cluster Leader to oversee the operational management of a cluster of clinics, ensuring high-quality patient care, efficient workflows, and excellent customer service. The successful candidate will lead a team of clinic managers and staff, driving business growth, and implementing...

  • Clinic Cluster Leader

    4 weeks ago

    Singapore HMI ONECARE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:We are seeking an experienced Clinic Cluster Leader to oversee the operational management of a cluster of clinics, ensuring high-quality patient care, efficient workflows, and excellent customer service. The successful candidate will lead a team of clinic managers and staff, driving business growth, and implementing...

  • Cluster marketing manager

    2 days ago

    Singapore Eatigo Full time

    Wattana, Thailand | Posted on 01/08/2024About Us Eatigo – invested by Trip Advisor and seating over 1 million diners a month, eatigo is recognized as the number 1 restaurant reservations platform in South East Asia. We currently have operations in Bangkok, Singapore, Malaysia, Hong Kong, India, Philippines, and Indonesia. Founded in 2013, Eatigo’s...

  • Cluster Manager

    1 week ago

    Singapore LITTLE PROFESSORS LEARNING CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:In charge of running the operations of the centres in the cluster.Establish and maintain good relations with relevant stakeholders (School management, Parents, Internal and External parties)Manage and lead a team of Supervisors and teachers in our school-based centres.Continuously train and motivate Supervisors and...

  • Cluster Manager

    1 week ago

    Singapore LITTLE PROFESSORS LEARNING CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:In charge of running the operations of the centres in the cluster.Establish and maintain good relations with relevant stakeholders (School management, Parents, Internal and External parties)Manage and lead a team of Supervisors and teachers in our school-based centres.Continuously train and motivate Supervisors and...