Deputy Manager

Job Summary The Assistant Manager/Deputy Manager (AGSS/BFI/DSR) is responsible for optimising the quality and quantify of fuel, as well as the serviceability of all facilities and equipment, ensuring rectification of any abnormalities. He also proposes innovative methods to improve operational efficiency and implements changes to the Standard Operating Procedures (SOPs). He mitigates safety and/or security risks by ensuring measures are put in place to prevent recurrence of any lapses, errors or losses, and serves as a Site Incident Controller during emergency situations.The Assistant Manager/ Deputy Manager (AGSS/BFI/DSR) has excellent planning and people management skills to manage teams and staff development effectively. A good communicator and problem solver, he leads teams to achieve KPIs and business goals.Job Responsibilities Conduct fuel farm operations • Review plans to resolve fuel quality issues• Propose corrective action if lab reports show deficiencies in fuel properties• Review operational plans for loading and unloading of fuel• Trigger and conduct investigation if fuel gain/loss exceeds prescribed tolerance level and propose get well plan• Review fuel demand forecast• Review operational plans for top up of refuellerConduct fuel bridger and aviation specialised vehicle (ASV) operations • Review operational plans for aircraft defueling and refuelling• Review operational plans for fuel bridger and aviation specialised vehicles (ASV) to ensure efficiencyPerform maintenance operations • Escalate defects to customer's operations team on impact arising from non-availability of GFE/GFP• Establish maintenance action plans for in-house facilities and vehicles• Review plans for housekeeping• Review discrepancies reports for Government Furnished Equipments (GFE), Government Furnished Property (GFPs) and in-house equipmentEnsure operational excellence and compliance with quality and safety standards • Operationalize new base/projects to ensure smooth transition/ implementation• Review plans to mitigate identified risks and business disruptions based on team's operations• Review briefing content, including planning of safety knowledge and new safety requirements• Co-Chair monthly ops, deployment exercise and safety briefing• Endorse quality and safety reports and review action plans to address QHSSE lapses as part of safety conversation• Review Standard Operating Procedures (SOPs) to meet regulatory requirementsManage customer experience and relationships • Manage escalation of customers' complaints and establish processes to prevent similar recurrences of customer complaints• Review the daily and monthly management reports to ensure that reports capture strategic work done and anticipates and resolves concerns of customers• Compile customer survey data and draw insights from customer data for future engagements and further enhancementsManage people, finance and organisational development • Review learning roadmap for team's required competencies and qualifications to ensure proper qualifications/ certifications prior to assignment• Conduct manpower planning to optimise operational efficiency• Forecast capital and operating departmental budget• Review and approve purchase requisition based on financial allowable limits (FAL)• Ensure timely security clearance of staff• Lead implementation of department's recruitment and retention effortsJob Requirements • Degree with operation management skills preferred.• Prior experience with Aviation Industry preferred• MS Office - Excel, Words and PowerPoint• Work location at Loyang Crescent, East"This job is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to ST Logistics's PDPA - and e2i's PDPA - "