dnata Operations Control Centre Supervisor
8 hours ago
Summary
The Operations Control Centre Supervisor is responsible for the Ground Handling activity on all dnata handled flights to achieve a safe and timely flight operation that meets the dnata and customer airline’s requirements.
Duties And Responsibilities
Acts as the focal point of contact on the day of operations of a flight, makes the required decisions and provides guidance to Services Delivery Teams.
Collate all operational messages and communicate regularly with respective Service Delivery Teams and Flight In-charge to ensure message delivered and flight requirement are covered.
Implements day-to-day operations and ensures compliance with the established standards and procedures.
Monitors the precision time schedule of flight activities and requirement (including non-schedule, chartered flights) to ensure that the team of the day operations are checked, informed and updated on progress and/or changes / challenges.
Take immediate action to rectify irregular operations through deployment of resources, formulation and communication of recovery plans to optimize turnaround performance.
Complies with all relevant, safety, quality, procedures and controls to ensure a healthy and safe work environment.
Builds and maintains relationship with internal and external departments to ensure that requirement and service standards are met and satisfaction are enhanced.
Manage CAG Airport Collaborative Decision Making (ACDM) TOBT (Target Off Block Time) processes.
Manage unexpected events and emergency situations in accordance with Company standard operating procedures. Co-ordinate with all internal personnel and external emergency responders and direct activities to mitigate the event.
Produce regular reports on the performance of the day operation.
Ensure compliance with all workplace safety, security, and health policies and procedure
Perform any ad-hoc duties as assigned by the reporting manager or department head
Requirements
Minimum ‘O’ Level or Diploma from a recognized tertiary institution
Minimum 4 years of relevant experience in aviation industry or Operations Control Centre in another industry
Minimum 2 years of supervisory experience with excellent communications skills
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