Client Service Advisor

1 week ago

Singapore Fendi Singapore Pte Ltd Full time

Overview The Client Services Advisor is based in Client Services Hub for Fendi Southeast Asia & Australia. He/she is responsible for providing best-in-class customer service and omnichannel support to each client whom he/she interacts with. The Client Services Advisor will do so by listening and responding to each client in a personalized, efficient, and effective manner by leveraging the resources available, as well as strong empathy and communication skills. He/she will be responsible for meeting and exceeding planned KPIs, including sales targets. Responsibilities Provide Fendi customer and prospect with a positive and courteous experience in line with the brand values and professionalism across channels of communication and interactions Have a client-centric mindset and passion to connect with customers and resolve their issues and inquiries with service excellence Understand and live the omnichannel mindset of providing customers with multiple easy ways of shopping and connecting with the brand and doing so over phone, email, live chat, live video, and/or written correspondence Escalate any customer issues that require further assistance or resources to the appropriate supervisor to ensure client satisfaction Align with Fendi policies, procedures and processes when handling customer interactions and communications Transmit brand awareness, product knowledge, personalized engagement and storytelling when communicating with customers Balance inbound customer outreach with outbound customer outreach to generate sales, develop client relationships and host virtual appointments Drive to meet and exceed sales targets and planned KPIs Share best practices with team members and promote innovative approaches to solve customer inquiries and develop relationships and sales Properly update platforms and logs with accurate data and leverage tools and resources dynamically to meet client needs Maintain a productive and excellent connection with retail team members across the zone Job Requirements Related experience in customer service preferably retail, fashion technology companies or hospitality Excellent verbal and written communication skills (including phone, video, email, live-chat) in English and a second language High motivation, energy and passion for customer service and customer centric mindset Strong problem-solving and sales negotiation skills Result oriented Ability to multi-task with strong organizational skills Preferred knowledge of Microsoft Office Suite and Systems (including Salesforce)Flexibility to work varied schedule on nights/ public holidays / weekends Where necessary due to operational needs or project demands. Proficiency in a third language is a plus #J-18808-Ljbffr

  • Client Advisor

    4 days ago

    Singapore Citi Full time

    Overview The Citigold Private Client (CPC) Client Advisor is a strategic partner for high-net-worth individuals delivering comprehensive wealth management guidance and bespoke financial solutions. Serving as a trusted advisor, the CPC Client Advisor proactively anticipates client needs, crafting personalized strategies that encompass sophisticated investment...

  • Client Advisor

    4 days ago

    Singapore Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...

  • Client Advisor

    2 days ago

    Singapore Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Client Advisor

    4 days ago

    Singapore Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Client Advisors

    2 days ago

    Singapore Autocars Premium Full time

    Client Advisor Job Duties: - Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. - Sells products by establishing contact and developing relationships with prospects; recommending solutions. - Maintains relationships with clients by providing support, information,...

  • Client Advisor Associate

    4 days ago

    Singapore KGI SECURITIES (SINGAPORE) PTE. LTD. Full time

    As a Client Advisor Associate, you will work alongside senior Client Advisors in a client-facing support capacity, gaining hands-on experience in investment execution, portfolio administration, and day-to-day relationship management.Client Servicing and Administration Support Client Advisors and Team Heads with client onboarding, documentation, data entry,...

  • Client Advisor

    2 weeks ago

    Singapore Loro Piana Far East Pte Ltd Full time $60,000 - $80,000 per year

    Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world's finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a...

  • Client Advisor

    4 days ago

    Singapore Officine Panerai Full time

    Reference Code: 99026**Client Advisor**: - Singapore, 01, SG- PermanentFounded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the...

  • Client Advisor

    4 days ago

    Singapore Citi Full time

    Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...

  • Client Advisor

    2 days ago

    Singapore Louis Vuitton Full time

    POSTE As a **Client Advisor** in one of our stores, your role is to convey the Brand's values, history, ambitions, commitment to quality and creativity. Your mission is to ensure that clients receive a unique and personalised experience through your passion for our products, knowledge of our collections, your hospitality, sense of service and listening...