Buggy Driver

1 day ago

Singapore RAFFLES SENTOSA SINGAPORE Full time

JOB SUMMARY
As a Buggy Driver, you are the first and last point of contact for our guests. You will deliver a seamless and welcoming arrival and departure experience through professional buggy transport service within the resort. You are responsible for ensuring all guest movements via buggy are safe, efficient, and conducted with genuine hospitality. You will also assist with guest luggage and provide helpful information to enhance the guest experience.
WHAT YOU WILL BE DOING
Greet and welcome guests with warmth and courtesy at designated pick-up points
Drive guests safely and comfortably in the buggy to and from villas, restaurants, and resort facilities
Assist guests with luggage handling during arrival, departure, or upon request
Ensure the buggy is clean, well-maintained, and fully charged at all times
Be familiar with the layout of the resort and provide information about resort facilities and services
Escort guests and offer assistance in a friendly, proactive manner
Learn and use guest names, especially repeat and long-staying guests
Ensure guest safety during all buggy rides, adhering to resort driving protocols
Monitor guest movement and traffic flow, ensuring efficient and timely buggy service
Maintain cleanliness and order at buggy stations and guest arrival areas
Support the concierge and front office teams with any special transport arrangements
Handle guest requests and feedback professionally, escalating issues when necessary
Log all incidents or special requests in the Duty Log for follow-up
Perform other duties as assigned by the Supervisor or Management
YOUR EXPERIENCE AND SKILLS INCLUDE
Secondary/High School education
Possess a valid Class 3 driving license
Minimum 1 year experience in hospitality or guest-facing roles
At least 5 years of driving experience with a clean driving record
Previous experience operating electric buggies or similar transport vehicles preferred
Able to work outdoors in various weather conditions
Friendly, well-groomed, and customer-focused with excellent interpersonal skills
Able to communicate clearly in English
Physically fit to assist with luggage handling and extended driving durations
Basic knowledge of luxury service standards is an advantage
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