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Omnichannel Project

1 week ago

Singapore LVMH Group Full time

Omnichannel Project & Operations Manager, South Asia
As the Omnichannel Project & Operations Manager, you will support the omnichannel team on the rollout of digital projects and oversee the overall project management across all operational areas of the project to ensure alignment with Global and Local teams; ensuring all necessary processes and procedures are properly executed.
Job Responsibilities
Lead omnichannel projects across South Asia by aligning with multiple stakeholders, from initiation and execution to delivery and hypercare (including matters related to e-commerce platform, order to cash, client services, logistics, payments).
Prepare testing scenarios and coordinate user acceptance tests execution, including order placement (checkout, payment, etc.).
Support digital launch preparation for both technical & operational aspects, leading User Ability Testing (UAT) and identifying key website defects to optimize the online purchase experience.
Set up Standard Operating Procedures (SOP) for e-commerce operations on the process of digital order management, product return & refund, packaging & delivery.
Manage the order management team and vendors to maintain e-commerce order management executions, including knowledge sharing and coaching.
Continuously optimize omnichannel business performance and enhance client experience.
Manage a team of 2 project coordinators.
Profile
Prior working experience in project management or digital/retail operations, or experience in omnichannel projects across diverse markets.
Deep understanding of e-commerce operations or platform management, including payments, fraud management, logistics, and delivery processes.
Experience with analytics tools (e.g., Power BI, Google Analytics) to derive actionable insights that enhance customer experiences.
Strong problem-solving skills with the ability to manage operational incidents and continuously improve processes.
Analytical and detail-oriented with a global view/mindset.
Excellent communication skills with the ability to collaborate with cross-functional teams with different objectives and cultures.
Highly agile with the ability to deal with ambiguity and stress; able to work within tight deadlines.
A pronounced can-do attitude, complemented by the capability to multi-task, prioritize tasks, and handle changing requirements in a fast-paced, dynamic environment.
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