IT Technical Lead

7 days ago

Singapore beBeeService Full time

We are seeking a highly skilled and experienced IT Service Delivery Manager to lead our team of experts in delivering high-quality IT services to our clients. The ideal candidate will have a proven track record of success in managing teams, ensuring timely and effective service delivery, and maintaining strong relationships with internal stakeholders.

The successful candidate will be responsible for overseeing the planning, execution, and continuous improvement of our IT end-user support services. This includes leading the desktop support team, acting as the key liaison between IT and business users, and ensuring that our services meet the highest standards of quality and excellence.

To achieve this, we require an individual who combines hands-on technical knowledge with strong leadership and communication skills. The ideal candidate will be able to manage both technical and non-technical teams, prioritize tasks effectively, and maintain open lines of communication with all stakeholders.

Key Responsibilities:

  • Lead the IT service delivery team, managing daily operations, service performance, and staff development.
  • Maintain strong, collaborative relationships with internal clients and stakeholders to ensure high levels of satisfaction.
  • Act as the single point of contact for service delivery matters, performance reviews, and escalations.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 5 years of relevant IT experience, with at least 3 years in a team leadership or service delivery role.
  • Strong technical knowledge in end-user computing, Microsoft 365, Active Directory, endpoint security, and ITSM platforms (e.g., JIRA).
  • Strong interpersonal and communication skills, with a proven ability to manage both users and technical teams.
  • ITIL certification or working knowledge of ITIL principles is preferred.

Preferred Qualifications:

  • Project management certification (e.g., PMP, PRINCE2)
  • Experience with IT service management frameworks (e.g., ITIL, COBIT)
  • Knowledge of cloud computing technologies (e.g., Azure, AWS)

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