TikTok Shop

1 week ago

Singapore TikTok Full time

Overview Be among the first 25 applicants. The Experience Team within TikTok's E-commerce Governance and Experience (GNE) organization seeks a Program Manager to oversee and enhance the customer return and refund experiences. Responsibilities Assume complete ownership of domain-specific strategies focused on enhancing the customer aftersales experience, facilitating necessary changes through effective collaboration with cross-functional teams. Develop a streamlined workflow, strategy, and logic for compensating customers facing experience-related issues. Refine and optimize existing strategies through continuous audits to ensure alignment with organizational goals and target ROI. Conduct regular in-depth analysis of Voice of the Customer (VOC) data to identify significant challenges customers encounter in our aftersales experience. Construct a monitoring dashboard for aftersales activities to provide internal stakeholders a comprehensive view of post-sales operations and promote cohesion among functional teams. Proactively engage with internal functions, such as Governance and Experience—Service Delivery, Operations, Process, Quality, Training, and SOP to drive improvement initiatives. Qualifications Minimum Qualifications: BA/BS degree or equivalent practical experience. Business experience in the service and experience field. Proficient in designing and implementing experience KPIs and other evaluative measures. Ability to advocate and influence without direct ownership, working effectively across groups and levels, and engaging with all tiers of management. Experience in managing data analytics and related business metrics. Preferred Qualification: Able to undertake travelling and open to work across timezones. About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in multiple cities worldwide. Why Join Us We aim to inspire creativity, build great products, and foster a diverse, inclusive, and collaborative environment. We embrace curiosity, humility, and an "Always Day 1" mindset to achieve meaningful breakthroughs for our users and stakeholders. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people globally, and so does our workplace. We celebrate diverse voices and strive to reflect the communities we reach. Seniority level Associate Employment type Full-time Job function Business Development and Sales Industries Technology, Information and Internet #J-18808-Ljbffr

  • Tiktok Shop Agency Leader

    2 days ago

    Singapore TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...

  • Country Lead, Tiktok Shop Shopping Center

    3 days ago

    Singapore TIKTOK PTE. LTD. Full time

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for...

  • Site Reliability Engineer

    4 days ago

    Singapore TikTok Full time

    Overview Responsibilities About the team TikTok Shop is a content e-commerce business utilising international short video products as carriers. Our aim is to become the preferred choice for users seeking to discover and purchase affordable, high-quality products. We provide users with tailored, vibrant, and efficient consumption experiences while enabling...

  • Content Designer

    1 week ago

    Singapore TikTok Full time

    Get AI-powered advice on this job and more exclusive features. Responsibilities Execute content design and UX writing for TikTok Shop workstreams Lead initiatives to improve our processes and increase our ability to drive impact Craft, proofread, and edit concise, conversational product UI content Contribute to and evolve TikTok Shop's content, voice, and...

  • Content Design Manager-tiktok Shop

    3 days ago

    Singapore TikTok Full time

    **Responsibilities**: The TikTok Shop team's mission is to create a world class e-commerce experience that helps TikTok users find and discover amazing new products and goods. We're looking for a Content Design Manager to lead and build out the teams in Singapore and China to support the entire e-commerce experience for sellers, creators and consumers. The...

  • Tiktok Shop

    3 days ago

    Singapore TikTok Full time

    Responsibilities About TikTok TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and...

  • Data Scientist

    1 week ago

    Singapore TikTok Full time

    Overview Data Scientist - TikTok Shop (Trading Center) 3 days ago Be among the first 25 applicants About the Team TikTok Shop is a content e-commerce business with international short video product as the carrier. It is committed to becoming the first choice for users to discover and purchase good products with affordable prices. TikTok Shop hopes to provide...

  • TikTok Shop

    1 week ago

    Singapore TikTok Full time

    Overview TikTok Shop - Content Governance, Analytics & Projects Analyst The E-Commerce team seeks to further advance this mission by connecting buyers, sellers and content creators in one seamless, trusted online shopping experience. The APAC Ecommerce's Governance and Experience team connects buyers, sellers and content creators to ensure a seamless,...

  • Content Design Lead

    2 days ago

    Singapore TikTok Full time

    **Responsibilities**: The mission of the content design team is to make TikTok Shop an engaging and trusted global e-commerce platform by embedding our expertise in content systems, language, and writing into product development. We craft cohesive, consistent, inclusive, and branded experiences that effectively help our users achieve their goals....

  • Tiktok Shop Growth Marketing, E-commerce

    3 days ago

    Singapore TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...