PHILIPS ELECTRONICS SINGAPORE PTE LTD | Clinical Application Specialist, Sleep

3 weeks ago

Singapore PHILIPS ELECTRONICS SINGAPORE PTE LTD Full time

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000 wonderfully unique individuals, with two things in common: an unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before, and while we are proud of what we do already, we know we can do more. That’s why we need you to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
You are responsible for
Delivering Clinical Applications Training to customers & distributors.
Providing Clinical Case Support for patient treatments to Physicians through our channel partners.
Implementing and managing customer-specific account strategies to drive utilization of our devices and applications.
Documenting and managing all relevant customer activities within the system.
Hosting customer site visits at reference sites.
Conducting system testing/training on-site if required.
Troubleshooting product issues at customer sites and identifying any product usability issues.
Communicating customer feedback to the appropriate functions in the company.
Documenting complaints according to QMS processes.
Supporting Sales by demonstrating our products to potential customers.
Representing Philips at trade shows and exhibitions.
Installing software upgrades and setting up, installing, and testing when required.
Enabling connectivity through Care Orchestrator.
Establishing the Care Orchestrator ecosystem and managing the users.
Troubleshooting problems for the customer.
You are a part of
Driving clinical decision support for products and solutions including sales presentations, product demonstrations, and educating sales teams on emerging clinical issues.
To succeed in this role, you’ll need a customer-first attitude and the following
Bachelor’s Degree in related disciplines.
5 years of Clinical Experience with 3 years as a professional hospital nurse or sleep technologist (RPSGT) with Sleep Therapist in a sleep center.
Good communication, presentation, and pedagogical skills.
A passion for interacting with customers and working closely with the sales function with a customer-first mindset.
Willingness to travel to client sites as needed.
How we work at Philips
Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online; it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people every year, ultimately creating a career that no one could have planned for. Even you.
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