Executive Director, Head of Change Management

3 days ago

Singapore Standard Chartered Singapore Full time

Executive Director, Head of Change Management

We are seeking a highly skilled and experienced Head of Change Management to join the CIB Coverage COO team. This role is responsible for ensuring successful embedding of change initiatives across our ~$120m investment portfolio, covering the Client Lifecycle including Onboarding / KYC, Credit, Document & Contract Management. In addition, this role supports safe and effective implementation of global process change across Coverage processes and applications, driven by risk, regulatory or optimisation opportunities.

Key Responsibilities
  • Own and continuously refine our Change Management approach and framework, ensuring a consistent and effective embedding of change that aligns to banks standards across Business Impact Analysis, training, communication, KPI & Metric measurement, and user feedback.
  • Foster and develop a high performing & diverse Change Management team capable of supporting change delivery across the global portfolio.
  • Develop a single ‘change pipeline view’ across Coverage to show change impacting each user group.
  • Drive economies of scale and cost efficiencies through centralising Change Management across the portfolio.
  • Develop strong senior stakeholder & change champion networks and effectively communicate across them to ensure awareness and support of upcoming change.
  • Drive focus on user adoption and value creation, ensuring metrics and feedback loops validate value delivery and identify refinements to realise intended value.
  • Own and refine the Change Risk Management framework, ensuring efficient, effective and timely Change Risk Assessments and Business Impact Assessments with active risk mitigation.
  • Establish and lead a Change Management Centre of Excellence to grow and develop a high performing global change management team.
  • Establish, lead and continually improve a Change Management Centre of Excellence to facilitate the growth and development of a high performing global change management team.

You need extensive proven experience of large scale Change Management, with expert communication skills and the ability to build trust-based relationships within the team and among stakeholders, including C-Suite, Business and Functional stakeholders, Chief Product Owners / Technology Leads & end users.

Responsibilities by Area
  • Business
    • Develop and implement change management strategies aligned with the

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