Product Support Engineer

3 days ago

Singapore Textron Full time

Overview We\'re more than aviation experts, we\'re pioneers. Bell challenges what\'s possible. From breaking the sound barrier to developing the tiltrotor, we\'ve reimagined the experience of flight for more than 85 years. Today, we\'re redefining what flight is capable of. This position is an individual contributor role responsible for supporting all fielded Bell Helicopter models. The Product Support Engineer (PSE) department\'s mandate is to provide post-delivery support to internal and external customers through services such as technical troubleshooting, creating repair instructions, authoring Service Directives or Technical Bulletins, and spares and warranty support. This position is with Bell Textron Asia located in Singapore. Responsibilities Processing and responding to end customers\' requests through formal written and verbal communications. Providing troubleshooting support to fielded customers\' and Customer Support Engineers\' (CSE) technical problems. Coordinating support activities for customer\'s logistics, warranty, and spares requests. Interfacing with multiple internal stakeholders to provide technical guidance. Occasionally providing customers with on-site support. Contributing to the overall team\'s departmental knowledge. Qualifications Aircraft Maintenance License (AML) or equivalent and six (6) years of experience, of which four (4) years are field experience. Hold a bachelor\'s degree in any field. Knowledge of Bell Helicopter products is an asset. Excellent spoken and written English; knowledge of other languages is an asset. Working knowledge of MS Office, MS Windows, and ability to learn new software. Strong business presence and acumen; skilled at building strong relationships at all organizational levels. Ability to interpret engineering drawings and specifications. Self-motivated team player with a customer-first mindset; at ease with a multi-cultural business environment. Universities degree is an asset; prior willingness to learn. Special Requirements This position requires a six to twelve month training period in Quebec, Canada and Texas, USA prior to becoming operational in Singapore. Additional Details Recruiting Company: Bell Textron Inc. Primary Location: Singapore-Singapore Job Function: Product Support Schedule: Full-time Job Level: Individual Contributor Job Type: Experienced Shift: First Shift Travel: Yes, 25% of the Time #J-18808-Ljbffr

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