Business Analyst

2 weeks ago


Singapore INFINITE COMPUTER SOLUTIONS PTE LTD Full time

Key Responsibilities Tenant Enquiry & Requirement Handling – Manage and respond to tenant enquiries, clarify requirements, and provide accurate product and service information. Briefing & Onboarding – Conduct onboarding briefings for tenants to ensure they understand processes, systems, and services. Onboarding Monitoring & Handling – Track onboarding progress, resolve issues, and ensure successful integration of tenants into our ecosystem. Tenant Journey Monitoring – Monitor and assess tenants’ experience to identify areas for improvement. User Satisfaction Survey Management – Plan, execute, and analyse user satisfaction surveys to gather actionable insights. Tenant Feedback Monitoring & Handling – Collect, review, and address tenant feedback promptly, escalate issues as needed, and implement improvements. Qualifications Must be Singaporean Must be eligible for Singapore MSD CAT 1 security clearance Bachelor’s degree in information technology or related discipline 2+ years of experience as a Business Analyst, preferably in IT or cloud-related projects Proficiency in business process modelling and analysis techniques Excellent communication and presentation skills. EA License # 14C6941#J-18808-Ljbffr


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