Customer Service Officer

2 days ago

Singapore TELE-CENTRE SERVICES PTE LTD Full time
Roles & Responsibilities

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY

Responsibilities:

  • Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
  • Assist customers in navigating respective website and online services
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other team members to improve processes and enhance customer satisfaction
  • Stay up-to-date with product knowledge and company policies
  • To consistently meet set KPIs without compromising on quality service delivery

Requirements

  • Strong communication skills, both verbal and written
  • Customer-focused with a genuine passion for helping people
  • Basic computer proficiency
  • Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you're enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at or email us at

Tell employers what skills you have
Product Knowledge
Microsoft Office
Microsoft Excel
Interpersonal Skills
Customer Care
Customerfocused
Freight
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Service Delivery
Customer Service Experience
Call Center

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