Cloud Infrastructure Engineer

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a trusted partner over the last decade, ATS offers a comprehensive suite of products and services, including infrastructure and operational services, authentication services, governance and assurance services, and managed processes. In a dynamic digital and cyber landscape, where trust and collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies, and commercial partners to mitigate cyber risks and bolster security postures. We are looking for an individual with an understanding of Public Key Infrastructure (PKI) and endpoint testing. This position is offered on a contract employment basis. Job Responsibilities: Lead and manage the operations team (contractors) to maintain and support secure products for Whole-Of-Government. Ensure proper management and coordination of the card production system by the contractor team with no disruption to business operations. Ensure the availability of the PKI system according to the Service Level Agreement (SLA). Work closely with agencies to understand their requirements and meet their needs in a timely and effective manner. Collaborate with the Internal Service Management team to develop and enhance business functions and processes. Analyze impacts of requested changes and propose improvements to address evolving business needs; work with support teams to identify and mitigate operational challenges. Provide regular and timely project updates to higher management. Track and manage change requests for project governance. Manage project documentation received from project teams and vendors; follow up on delayed deliverables. Perform evaluation testing, inspection, and acceptance of all PC hardware and software. Conduct Quality Assurance testing for changes to end-user equipment, such as security patches and application upgrades. Evaluate and propose hardware and software upgrades, including Tech Refresh initiatives. Maintain project asset inventories and support Whole-Of-Government requests for equipment rollouts and inventories. Ensure all project assets are tracked, accounted for, and can be reconciled with the asset inventory system. Perform regular hardware asset and software license audits; participate in capacity planning and forecasting for upgrades and renewals. Candidate Requirements: Prior experience as a desktop support technician managing PCs (laptops and desktops) and peripherals. Hands-on experience with the latest Windows technologies. Experience with Card Production / PKI is preferred. Experience in IT business analysis. Strong analytical and problem-solving skills with the ability to interpret data effectively. Experience with quality assurance testing and processes. Basic network troubleshooting skills. ITIL service operations certification or equivalent. Knowledge of IT asset management systems, processes, and inventory management. Good communication and interpersonal skills, with the ability to work independently and collaboratively. Effective communication skills with non-technical audiences and senior management. Resourcefulness and problem-solving capabilities for technical challenges. Excellent multitasking and organizational skills. Join us and discover a meaningful and exciting career with Assurity Trusted SolutionsThe remuneration package will be commensurate with your qualifications and experience. Interested applicants, please click "Apply Now". We thank you for your interest. Please note that only shortlisted candidates will be notified. By submitting your application, you agree that your personal data may be collected, used, and disclosed by ATS, GovTech, and their service providers in accordance with ATS's privacy statement, available at: Additional Information: A wholly-owned subsidiary of GovTech. We promote a learning culture and encourage growth and development. Contract staff enjoy the same benefits as permanent employees. #J-18808-Ljbffr