Cruise Operations Specialist

6 days ago

Singapore beBeeCustomerService Full time

Membership Services Assistant Manager

The Membership Services Assistant Manager plays a pivotal role in providing operational and strategic support to the fleet's Membership Services teams. This position ensures that all ships have adequate resources, training, and standardized policies to deliver an exceptional cruising experience for members.

  • Provides consistent and effective operational support to ensure smooth daily operations across all ships.
  • Maintains ongoing communication with internal stakeholders to gather feedback, address operational issues, and deliver appropriate support and trainings.
  • Develops and drives initiatives to enhance the customer services quality, consistency, and efficiency of the Membership Services experience across the fleet.
  • Standardizes departmental policies, Standard Operating Procedures (SOPs), and service workflows across all ships.
  • Liaises with other departments to secure operational resources and implement process improvements.
  • Leads the talent acquisition and development processes for fleet Membership Services, including identifying high-potential crew members for future growth.
  • Carr...

This role is responsible for carrying out administrative tasks such as preparing purchase requests, arranging crew manning schedules, and managing documentation. Additionally, it involves compiling, analyzing, and submitting Membership Services reports (daily, weekly, monthly) to provide insight-driven recommendations for performance improvement.

Job Requirements

To be successful in this role, you will need:

  • A diploma or degree in Hospitality, Business Administration, or a related field.
  • Minimum of 3 years' experience in customer service, cruise operations, or administrative roles, preferably with shipboard exposure.
  • Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook, and OneDrive).

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