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Client Success Manager

3 weeks ago

Singapore Starhub Ltd Full time

Serves as a primary point of contact for all client account matters.
Build and maintain long-term partnerships and develop trusted advisor relationships with key executives and stakeholders at all levels of an organization.
Holds ownership of bigger sized portfolio revenue and account matrix.
Build and maintain relationships with customers, influence long-term strategic direction and act as a trusted advisor driving engagement with technology decision makers.
Ability to identify areas of new opportunities, present, negotiate and close to meet sales quotas.
Collaborating with cross-functional internal departments to ensure that clients requirements are understood and met.
Ensure timely and successful presentation of client-focused solutions based on clients' requirements and objectives.
Track and analyze usage data for account reviews.
Assist with challenging client request or issue escalation as needed.
Qualifications
Requirements
Degree/ Diploma in any discipline with preference for technology related discipline and minimum 3 years' sales experience in solutions selling
Experience managing and leading a small team of individual sales contributors
In-depth knowledge of telco & system integrator environment will be preferred
Excellent analytical and planning skills
Excellent interpersonal and communications skills
Results-oriented with strong customer focus
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