BREADTALK PTE LTD

4 days ago

Singapore BREADTALK PTE LTD Full time

Roles & Responsibilities Career Trial for Jobseekers Training Allowance $7.50 – $15/hour Full Time Position 6 days work week, Shift work & no fixed rest day. Outline of Career Trial Objectives The objective of the career trial at BreadTalk is to provide comprehensive hands-on experience in bakery operations, customer service, product quality, team collaboration, sales, and personal development to assess suitability for a long-term career with the company. Career Trial Activities Plan Details of Activities / Tasks Orientation: - Brief on the Company's Vision, Mission and Core Values - Brief on Job expectations - Understand Grooming Standards - Brief on SOP for uniform standards - Brief on Code of Conduct - Brief on Cash Control Policy - Brief on Handling of Company Properties Policy. Food Safety: - Practise food safety and hygiene procedures. Lobby and Kitchen: - Able to show the different areas in the outlet for both lobby and kitchen - Brief on product knowledge - Brief on product movement and sales pattern Opening tasks: - Brief on outlet opening time and prepare to open outlet - Perform counter set-up - Prepare for the opening of the outlet by ensuring cleanliness, operating of lighting and setting up of POS system (Cashier) - Perform display and present products in conformance to Maintain DisplaySOP - Perform check on product shelf life and ensure compliance Cashiering and Lobby Service - part1: - Perform delivery of customer service in accordance with the company's expectations - Able to apply cash control policy - Perform daily banking in accordance with cash controlpolicy - Demonstrates warm and friendly environment to customers Cashiering and Lobby Service - part2: - Perform POS system (Cashier) functions and transactions such as managing credit card, cash, grab pay,fave pay, promotions and delivery transactions - Perform promotion and upselling of products to the customer Cashiering and Lobby Service - part3: - Brief on the right image projection to customers - Perform handling of customer interactions such as answering customer queries on products, attending to customer requests and complaints - Perform dispense of trays of bread and packing of breads Closing Tasks: - Perform proper closing procedures in accordance with the Closing SOP - Perform closing reports - Perform waste count procedures during closing and analyze the impact - Perform proper storage of goods in accordance with SOP Hygiene and Cleanliness: - Perform cleaning and washing of service and packing areas such as trays, tongs, cloths, tables, bread shelves, cake shelves, fridges and knives based on SOP - Perform cleaning and clearing of waste and rubbish bags - Perform cleaning and sanitization of work areas and stations Sales-driven and cost-conscious: Understand the cost of goods sold (COGS)and the outlet sales target. Inhouse Basic Essential Service Training (BEST): - Briefing on Service Standards - Briefing on Product Knowledge and selling techniques - Buddy with the trainer to perform Sales-driven and cost-conscious. Continuous Improvement: - sharing sessions with the trainer to determine learning gaps, knowledge and skills and to take steps to plug the gaps Tell employers what skills you have Product KnowledgeTeam CollaborationSalesUpsellingFood SafetyCustomer Service DeliverySellingComplianceCashieringBakeryCustomer ServicePersonal Development

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