Director, group operations manager

2 days ago

Singapore Bank Of America Full time

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us Job Description: As a manager in the APAC AML Refresh team, you will manage a team of associates tasked with accurately completing the refresh of the bank’s clients in accordance with strict SLAs for multiple jurisdictions across the region. You will be expected to be familiar with the various complexities of the different jurisdictional requirements and be able to opine on the practical application of those requirements. As an Operations manager, you will be expected to push for continuous improvement in our systems and processes in order to enhance both efficiency and effectiveness. The role involves senior stakeholder engagement across numerous functions including Global Financial Crimes, our colleagues in the Client Outreach teams, and representatives of the businesses we support. You will be responsible for routine and ad hoc reporting on the status of our Refresh population and will be responsible for providing updates on and responding to queries about our refresh caseload. Responsibilities: Responsibilities include but are not limited to: Operationally lead a team of AML/KYC Refresh associates. Interact and maintain quality engagement with stakeholders regionally and globally. Resolve business issues related to Refresh execution – tactically and strategically. Simplification & continuous improvement of AML/KYC CDD processes. Facilitate and provide guidance to the team on day-to-day executions as well as exceptions handling, keeping client experience in sight. Track both annual refresh population and all other ad hoc KYC-related populations in partnership with Line of Business partners. Liaise with internal departments to facilitate, support and clarify AML/KYC topics. Escalate and manage issues across Sales/Business, Global Financial Crime Compliance (GFCC), and respective Service and Operations teams. Participate in ad hoc projects for new internal processes or industry initiatives. Act as point of contact for Business & Management when matters require attention. Manage and balance global priorities with regional priorities. Be responsible for metrics reporting & support creation of key business metrics. Late evening calls will be expected. Skills: 8-10 years experience in AML Refresh, preferably in a large, complex multinational. Proven experience in people management, strategic planning, risk management, and change management. Strong leadership qualities and result-driven approach. Strong people management skills with the ability to bring multiple stakeholders together and directly address issues to reach consensus and decisions. Ability to operate and collaborate across a wide span of stakeholders including Business/Sales, senior management, and regulators/auditors. Control-focused mindset and good understanding of regulatory and reputational risks. Excellent communication skills and ability to present to an audience. Independent and ability to multi-task and meet multiple timelines. Ability to work under pressure in a team environment. Self-motivated, driven, and dedicated with a desire to excel consistently. #J-18808-Ljbffr

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