Customer Support Engineer

4 days ago

Singapore Tait Communications Full time

Description Overview We Go Beyond for a Safer World Customer Support Engineer - Asia/Pacific We're offering a permanent opportunity in our Singapore office for an experienced professional who's passionate about technology, problem-solving, and delivering exceptional customer experience. In this role, you'll be at the forefront of supporting our customers, applying your technical expertise to keep critical communications running smoothly. You'll play an important part in strengthening customer relationships while contributing to the success of a global leader in critical communications. Key Responsibilities Troubleshooting, fault-finding, and replicating issues Providing expert technical advice and guidance to customers Preparing and delivering customer reports Testing and validating network, terminal, and software components Managing incidents and problems in line with ITIL principles This role also includes rostered on call support scheduled hours to support customers outside of regular business hours to ensure our customers are backed by expert help whenever they need it. About you We're looking for someone who combines strong technical ability with a customer-first mindset. Experience Required 3+ years' experience in an ICT or wireless communications technical role Solid knowledge of Land Mobile Radio systems (P25, DMR, trunking, simulcast) and ideally some exposure to LTE technologies Familiarity with ITIL Service Management practices A degree in engineering or equivalent hands-on technical experience Strong attention to detail and a proactive, solutions-focused approach Perks of working with us Flexible working options We prioritise your wellbeing through health insurance. The opportunity to join a globally recognised critical communications provider. About the Company For more than 50 years, Tait Communications has been designing, delivering and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe. Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop. For more information about the company, our products and solutions offered to our customers, please visit our website: taitcommunications.com How to Apply If this role is of interest to you, apply now with your CV and Cover Letter Applications will close Sunday 9th November 2025 #J-18808-Ljbffr Industry Telecommunications Category IT & Technology Sub Category Technical Support & Administration

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