Senior Associate, Operations

2 weeks ago


Singapore Singapore Exchange Limited Full time

Senior Associate, Operations & Technology (Customer Relationship Services)Location: Singapore, SG Facility: Operations & Technology Custom Field 2: 2992Represent SGX in offering effective solutions while rendering top-in-class service experience Job Responsibilities Resolve investors' written queries through multi-channel customers' platform, including emails and live chat Resolve or manage escalation matters Be an advocate for digitalization to educate & guide the investors to self-serve options to facilitate the transactions or service functionalities Liaise with other units to provide appropriate or customize solutions to these value clients Participate in or provide support for project and initiatives Report daily and monthly management statistics Complete ad-hoc assignments as required Job Requirements Experience in delivering premium quality standard to retail & corporate investors Project management in client facing environment. Experience in managing self-serve chatbots and machine learning skills preferred "Can-do" attitude and a team-player Eye for details with operation data analytic skill Strong critical thinking and problem solving ability #J-18808-Ljbffr



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