Production Support Engineer

5 days ago

Singapore FPT Asia Pacific Full time

Join to apply for the Production Support Engineer role at FPT Asia Pacific . Join us to Dream Big, Work Smart & Make History together Responsibilities Perform L1 and L2 Production Support Model for Front Office applications and platforms. Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards. Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions. Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services. User Support: Provide support to end-users and stakeholders, address queries and issues related to production services. Issue Investigation: Investigate production issues and engage relevant teams (e.g., infrastructure, data engineering, application teams) for mitigation and strategic solutions. System Resiliency Management: Drive system failover and disaster recovery processes. Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations. Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support. Requirements Bachelor's degree in computer science, Information Technology, or equivalent experience. 3+ years of experience in an application support, system administration or related role. Hands‐on technical skills in the following areas: experience with monitoring tools (e.g., Datadog, Splunk); familiarity with cloud infrastructure (e.g., AWS, Kubernetes); familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle); knowledge of operating systems (e.g., Linux, Windows). Stellar problem‐solving and analytical skills. Strong attention to detail and multitasking prowess. Excellent communication and interpersonal skills. A team‐oriented mindset with a dash of independence. Strong experience in at least one of the following domains is preferred: trading workflow including OMS (e.g., BlackRock Aladdin) and EM; data analytics and TCA reporting; business intelligence tools (e.g., Power BI, Tableau). Seniority level Mid‐Senior level Employment type Full‐time Job function Information Technology Referrals increase your chances of interviewing at FPT Asia Pacific by 2x. #J-18808-Ljbffr

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