Customer Success Manager, Pricing

2 weeks ago


Singapore London Stock Exchange Group Full time

ur global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?

At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.

Customer Success Managers (CSMs) connect our clients to LSEG's enterprise solutions. The CSM plays a vital role in ensuring that our customer's fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer's journey. In a role that is comprised of relationship management, education, data science and deep functional expertise, the CSM is responsible for successful adoption and expansion of enterprise content, platforms, and technologies within their assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM collaboratively designs and implements engagements with key business decision makers, assists in reducing competitive risk, and identifies opportunities in their accounts. By redefining our client's business through user adoption of our suite of solutions, the CSM builds the conditions for efficient renewal and upsell growth.

Role:

  • Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
  • Demonstrate and educate new customers on how to use our enterprise platforms, content, and technologies in a manner that is tailored to their specific use-case.
  • Ensure customers derive maximum value from their investment in LSEG services and solutions, utilize all licenses and collaborate with other LSEG stakeholder teams to ensure retention and growth.
  • Drive content usage growth and retention through regular engagement with your clients, discussing product/content roadmaps and improvements
  • Collaborate with client application owners to ensure they are getting the most from our data. Document and share insight around their usage versus contract.
  • Monitor and evaluate usage data,


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