Delivery Lead

2 weeks ago

Singapore NCS Group Full time

Description Get AI-powered advice on this job and more exclusive features. NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. What will you do?Project Management Gather, analyse, and document business and user requirements to ensure alignment with IT strategies and organizational goals. Develop comprehensive project, risk, and milestone plans in collaboration with stakeholders and technical teams. Define and manage project scope, resources, budgets, and change control processes to maintain project integrity. Oversee project execution, monitor timelines and dependencies, manage incidents, changes, escalations, and vendors to ensure on‐time, within‐scope delivery. Track service levels, report progress, implement corrective actions, and review documentation for quality and compliance with customer requirements. Service Delivery Management Oversee the delivery of ICT management services by leading teams, reviewing and endorsing service management plans, and ensuring site‐specific policies and procedures are up to date. Drive the overall service management program, ensuring compliance and continuous improvement. Supervise daily support, maintenance, incident resolution, change management, and scheduled activities such as preventive maintenance and disaster recovery. Conduct regular service management review meetings and ensure ongoing relevance and improvement of plans and procedures. Maintain high service level commitments and client satisfaction by ensuring operational processes align with defined policies and compliance standards. Ensure all team members are trained on processes and procedures for consistent and effective service delivery. Regularly review service performance to identify and implement improvements. Lead and inspire a mature, long‐tenured workforce, mobilizing resources across service organisations to deliver the project smoothly. Delegate tasks effectively by providing clear and specific instructions and goals Ensure key roles, such as architects, are engaged from project initiation. Foster a positive team environment and ensure all members are trained in NCS methodologies. Participate in leadership activities and providing performance feedback and developmental coaching Business Acumen & Executive Maturity Oversee monthly financial reporting, including accurate manpower forecasting through the project's lifecycle. Ensure all chargeable work is properly documented, approved by the client, and billed. Monitor and resolve urgent service requests, change requests, and outstanding unbilled revenue, escalating issues as needed. Lead negotiations on project scope changes and minimize undesirable contract terms. Leverage deep understanding of project contracts for effective positioning and negotiation in future engagements.

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