
Service Delivery Expert
7 days ago
Job Overview
We are seeking a seasoned Service Delivery Expert to lead our team in providing exceptional service to our customers.
The successful candidate will be responsible for managing staff assigned to customer sites, maintaining strong customer relationships, and ensuring customer satisfaction is achieved and maintained.
- Lead the management of staff at customer sites to deliver high-quality service.
- IDentify customer needs and develop strategies to meet their requirements.
- Collaborate with internal teams to ensure seamless delivery of services.
- Maintain regular communication with customers to address any concerns or issues.
- Develop and implement process improvements to enhance service delivery.
Requirements
- Bachelor's degree or equivalent qualification.
- At least 5 years of experience in IT Service Delivery Management.
- Expertise in ITSM - Incident Management, Problem Management, Change Management, Asset Management, Vendor Management, Contract Management.
- Strong understanding of IT Services Offerings and infra stack.
- Excellent problem-solving skills, able to prioritize and manage multiple tasks.
- Mature critical situational management skills.
- Strong communication and interpersonal skills with stakeholder management ability.
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