hotel housekeeping supervisor

23 hours ago


Singapore LABRADOR HILL PTE. LTD. Full time
Job Summary
Lead and responsible for maintaining cleanliness and order in guest rooms, public areas, and other facilities within the hotel.
Job Responsibilities
  • Works with the Department Manager to ensure the smooth operation of the housekeeping department;
  • To prepare work assignments for Housekeeping Attendants;
  • Conducts shift briefings to ensure hotel activities and operational requirements are known;
  • Establish standards and procedures for work of housekeeping associates;
  • Supervise, train and retrain Housekeeping Attendants, Linen Attendant and General Workers.
  • Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
  • To lead and manage special projects or tasks assigned by superior deep cleaning tasks and special projects
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Control expenses and minimize waste within all areas of housekeeping.
  • Monitor colleague performance and recommend appropriate action in accordance with company rules and policies.
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Log security incidents and accidents in accordance with hotel requirements; and
  • Any other duties as required by the Company and the Management.
Requirements

• Proven experience as a Cleaner or Housekeeper.

• Related experience in a hotel or residential services as a housekeeper is a plus.

• Ability to work with little supervision and maintain a high level of performance.

• Customer-oriented and friendly.

• Prioritization and time management skills.

• Time sensible without compromising quality.

• Good communication skills.

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