
hotel housekeeping supervisor
23 hours ago
Lead and responsible for maintaining cleanliness and order in guest rooms, public areas, and other facilities within the hotel.
Job Responsibilities
- Works with the Department Manager to ensure the smooth operation of the housekeeping department;
- To prepare work assignments for Housekeeping Attendants;
- Conducts shift briefings to ensure hotel activities and operational requirements are known;
- Establish standards and procedures for work of housekeeping associates;
- Supervise, train and retrain Housekeeping Attendants, Linen Attendant and General Workers.
- Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- To lead and manage special projects or tasks assigned by superior deep cleaning tasks and special projects
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Control expenses and minimize waste within all areas of housekeeping.
- Monitor colleague performance and recommend appropriate action in accordance with company rules and policies.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements; and
- Any other duties as required by the Company and the Management.
• Proven experience as a Cleaner or Housekeeper.
• Related experience in a hotel or residential services as a housekeeper is a plus.
• Ability to work with little supervision and maintain a high level of performance.
• Customer-oriented and friendly.
• Prioritization and time management skills.
• Time sensible without compromising quality.
• Good communication skills.
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