Quality Assurance Specialist

4 days ago


Singapore TDCX Full time

Overview
Quality Assurance Specialist (Indonesia Market) at
TDCX . Join to apply for the
Quality Assurance Specialist (Indonesia Market)
role at
TDCX .
Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company. Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore
#BeMore
Top reasons to work with TDCX
Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Perform all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with company policies and business laws and regulations
Provide structured and valuable feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities
Prepare and analyze internal and external quality reports for review with Internal Stakeholders and/or clients
Collaborate with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance both service delivery and customer experience
Develop and enhance evaluation programs that target the objectives of the



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