Sales Operations Leader

Sales Operations Leader (APAC, Middle East and Africa)
Join to apply for the Sales Operations Leader (APAC, Middle East and Africa) role at Carrier Climate Solutions Transportation.
About Carrier
Carrier is a global leader in intelligent climate and energy solutions, committed to creating healthier, safer, and more sustainable environments. With a legacy of innovation and a world-class, diverse workforce, we continue to lead by keeping customers at the center of everything we do. Our performance-driven culture fuels long-term value creation through strategic investments and bold growth initiatives.
Job Responsibilities
Set and lead sales cadence across AME; partner with GMs and sales leaders to establish a common sales rhythm that drives accountability, transparency, and timely decision-making.
Elevate execution standards by embedding consistent practices and coaching senior leaders to sustain performance discipline.
Drive pipeline management excellence by defining and enforcing a structured, region-wide pipeline and forecasting framework with common process stages, forecast methodologies, and reporting standards.
Create a single source of truth for sales data to enable sharper insights and improved business predictability.
Lead change management and field adoption by designing and executing a comprehensive change management roadmap, addressing resistance, building buy-in, and embedding lasting behaviors.
Facilitate leadership workshops, communications, and capability-building sessions to make transformation tangible and repeatable.
Champion commercial excellence by acting as a visible advocate and driver across AME, linking sales behaviors to growth priorities.
Collaborate with enabling functions (Digital, Finance, Operations, etc.) to translate initiatives into tangible outcomes such as growth acceleration, sales linearity, and improved profitability.
Qualifications & Skills
Sales Operations expertise – experience in sales process design, forecasting, and pipeline management at regional/global scale.
Change leadership – track record of driving transformation in complex, matrixed organizations.
Influence & stakeholder alignment – ability to influence at multiple levels across the organization.
Program leadership – success leading multi-country initiatives with measurable impact.
Bias for speed and urgency – ability to move quickly, navigate complexity, and deliver timely results without compromising quality.
CRM & analytics – hands-on proficiency with Salesforce (or equivalent CRM) and the ability to translate data into actionable insights.
Commercial acumen – connects operational improvements to revenue growth, margin expansion, and customer outcomes.
Executive communication – ability to simplify complexity, frame insights persuasively, and drive alignment.
Preferred Experience
7–10 years in Sales Operations, Commercial Excellence, or related transformation roles.
Experience in a global, matrixed organization.
Knowledge of HVAC, manufacturing, or industrial sectors is a plus.
Carrier is an Equal Opportunity/Affirmative Action Employer. We are committed to minimizing our environmental footprint and driving measurable impact through our ESG initiatives. Join us in shaping a smarter, more sustainable future.
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Seniority level
Director
Employment type
Full-time
Job function
Sales and Business Development
Industries
Wholesale Building Materials
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