TempServ Pte Ltd | Customer Service Officer
3 days ago
Responsibilities:
Deliver quality customer service and frontline assistance by sharing useful and correct information and advice to stakeholders such as callers, walk-in residents, contractors, etc., to create a positive and satisfying customer experience.
Handle outbound calls and respond to inbound call enquiries in a polite, timely and accurate manner.
Manage feedback, complaints and services requested by the residents professionally and liaise with the relevant departments to follow-up on outstanding matters. Escalate the incident to your superior if there is no resolution.
Attend to all correspondences on the usage or booking of common properties including all recreational facilities, on behalf of the organization following company policies and procedures. Tracking and ensure payment for booking of facilities. Follow-up on deposit refund.
Assist and work closely with the Property team in tracking the daily, weekly, and monthly maintenance and bulk refuse schedule, improvement and upgrading works timeline, deployment, resources arrangement and IEMS cases (where applicable).
Booking of bulky removal appointment and making any related changes.
Requirements:
Minimum GCE N/O/ NITEC/ higher NITEC or equivalent qualifications.
At least 1-year of relevant customer service experience in similar roles.
Interested candidates, please send your updated CV to
Tempserv Pte Ltd (06C3745)
R1983591
#J-18808-Ljbffr
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