Manager, Contract

7 days ago

Singapore SMRT Corporation, Ltd. Full time

Operations Manager
Job Purpose
The Operations Manager is responsible for overseeing the full scope of operations related to the maintenance of over 1200 bus/ taxi shelters across Singapore. This role includes vendor and customer management, contract management, ensuring service delivery compliance, and driving profitability through effective P&L management. The Operations Manager will guide a project operations officer, monitor performance, develop processes, and foster relationships with key stakeholders to ensure optimal functioning of the bus/ taxi shelter network.
Responsibilities
Bus/ Taxi Shelter Maintenance & Operations:
Develop and implement strategies for the proactive maintenance, cleanliness, and safety of all bus shelters.
Oversee daily operations with appointed vendors to ensure shelters are well-maintained, including structural integrity, cleanliness, lighting, and overall appearance.
Establish and maintain a preventive maintenance schedule to reduce downtime and extend the lifecycle of assets with appointed vendors.
Work with vendors to implement an effective system for reporting, tracking, and resolving issues related to shelter maintenance, repairs, and upgrades.
Identify areas for process optimization and implement solutions to streamline operations and reduce costs.
Manage existing maintenance contracts, ensuring compliance with terms, SLAs, and operational requirements.
Monitor contractor performance, conduct regular reviews, and address issues in a timely manner to maintain quality service delivery.
Oversee the timely and cost-effective execution of all maintenance and repair works for the bus shelters.
Vet client and contractor submissions to ensure adherence to applicable regulations, including LTA, and internal standards.
Oversee the financials of the bus shelter maintenance operations, ensuring effective budget management and financial control, with regular reporting to management.
Monitor and track operational expenses, contractor costs, and other financial elements for optimisation where possible.
Identify opportunities for cost savings, process improvements, and resource optimisation while maintaining high operational standards.
Identify opportunities to deliver additional revenue through goods and services to be procured under ad hoc buys.
Responsible for billing administration to customers and vendors.
Team Leadership & Operational Oversight:
Lead and manage the operations officer, ensuring the effective and efficient execution of daily business and operational functions related to bus shelter maintenance.
Provide mentorship and training to team members, ensuring a high standard of performance and fostering professional development.
Resolve operational issues by analysing situations, identifying potential problems, and working with stakeholders to find and implement solutions.
Establish clear operational goals not otherwise specified in contract and ensure team alignment with company objectives.
Stakeholder Management:
Build and maintain strong relationships with key internal and external stakeholders, including contractors, government agencies, and clients.
Work closely with contractors to ensure alignment on project timelines, deliverables, and quality standards.
Engage in regular communication with senior management, providing updates on operations, performance, and key initiatives.
Reporting and Documentation:
Prepare and submit timely and accurate operational reports to management, highlighting key metrics, performance reviews, and financial summaries.
Track progress against KPIs, SLAs, and financial targets, ensuring that objectives are met and exceeded.
Qualifications & Work Experience
Degree/Diploma in Engineering, Facilities Management, or a related field.
At least 6-8 years of experience in operations management, with a proven track record in facilities or asset management (preferably in public infrastructure or transportation).
Supervisory experience, with the ability to lead and motivate a team effectively.
Strong experience with contract management and financial management.
Proven track record in delivering high-quality operational services, especially in environments with strict compliance and regulatory requirements.
Skills
Strong leadership and team management skills, with a focus on collaboration.
Exceptional problem-solving abilities, with the capacity to handle multiple tasks under pressure and meet deadlines.
Excellent communication skills, with the ability to engage effectively with internal teams, external contractors, and stakeholders.
Proficiency in MS Office Suite (Excel, PowerPoint, Word), Power BI and experience with asset management or maintenance management systems is a plus.
Good understanding of industry regulations, health & safety standards, and best practices in facility maintenance.
Results-driven, with a strong focus on achieving targets and continuous improvement.
Proactive and highly driven with the ability to anticipate challenges and implement preventative measures.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Ability to work independently while being an effective team player.
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