Service Engineer

Main duties Service engineer is assigned to perform tests, maintenance, repair, inspections, fault-finding and troubleshooting of installed components of marine EGCS (exhaust gas cleaning systems). Additional tasks Service Engineer (when / if needed) may be assigned to support internal and external stakeholders by providing technical support and solutions and taking ownership of assigned support cases. Service Engineer (when / if needed) may be assigned after-hours on a rotating basis to assist customers with emergency cases (24/7 remote support). Location Manta Marine Service hub in Singapore as base, onboard of ships, at ports, anchorage and shipyards Other locations which may be needed occasionally. Essential responsibilities and relevant key words Perform preventive maintenance, repair, monitoring, inspections, tests, calibration, fault-finding, troubleshooting Perform basic software tasks in relation to attendances, such as uploading, downloading and fine-tuning the software Prepare required documents for completion of service trips and ensure that the documents are received by Office. Assist internal with evaluating and investigating incoming claims and developing scope of work prior to service or warranty repair attendances. Assist other Manta Marine engineers during installation, commissioning, and service missions. If assigned, hold training sessions for customer/crew members during service-related trips onboard the vessel to ensure that crew members maintain and operate the Manta systems/equipment properly. If assigned, perform Factory Acceptance Testing (FAT)Submit product improvement proposals to the concerned department and Service Manager in existing and future hardware or software to prevent the reoccurrence of a problem (failures, defects, anomalies, and malfunctions). Maintain compliance with all company policies and procedures Ensures that all activities, both supervisory and administrative tasks, at site agree with the governing laws, rules, standards, and existing policies of the company and at the field. Participate in all safety and security training that Manta provides. Develop and retain good customer relationship on field Convey feedback of customers from on-site and/or off-site activities to the Service Manager to address the situation for future, development and improvement. Perform other related duties as assigned by the manager. Minimum Education and/or Work Experience Requirements Hard Skills BSc degree or minimum 5 years relevant work experience in the shipping/marine/maritime industry Knowledge of proper safety procedures on board and recognition of hazards at sites (marine safety). Solid skills in marine electric , having experience and a good understanding of PLC s, network and communication between components. Sufficient computer proficiency in: MS Office 365 (Word, Excel, PowerPoint, Outlook, etc.). MS Dynamics (Case Management System). Driver's license (vehicles)Soft Skills Excellent verbal and written communication skills in English, including the ability to effectively communicate with internal and external customers. Be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Be flexible whenever necessary. Ability to work in teams and independently, and carry out assignments to completion within parameters of given instructions, prescribed routines, and standard accepted practices being structured, handy, and can plan and organize the execution of service work. With short notice can travel abroad and leave your home for service trips. Advantages Knowledge and experience with SOx/NOx, function of components and whole system, including: PLC program changes/re-programming. VFD commissioning/re-programming. Setup of network communication systems. Configuration of switches, I/O, PLC, etc. First aid certificate #J-18808-Ljbffr