Quality assurance manager

3 days ago

Singapore Super Bean International Pte Ltd Full time

Quality Assurance (QA) is responsible for overseeing and ensuring the highest standards of product and service quality across the organization. This role ensures that all operational processes comply with company guidelines and regulatory standards to improve staff performance and service delivery. This role will regularly audit processes, lead staff development, and foster a culture of continuous improvement through coaching and training. Quality Assurance (Internal Audit) Develop, implement, and maintain quality assurance standards and procedures in line with company goals and industry best practices. Conduct regular audits and inspections of operational processes to ensure compliance with food safety, hygiene, and quality standards. Analyze quality performance data and generate reports to identify areas for improvement. Investigate quality issues and customer complaints, determine root causes, and implement corrective actions. Collaborate with department heads and staff to ensure quality standards are upheld consistently across all outlets or departments. Ensure compliance with local and national regulations related to health, safety, and environmental standards. Develop policies for quality control and ensure adherence across all departments. Work with suppliers and vendors to ensure that products meet quality specifications. Manage Operational Risks Implement Workplace Safety and Health Policy practices. Ensure that all stores comply with all MB policies and guidelines. Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc. Manage Documentation, Financial and Report Management Attend scheduled departmental meetings as required. Prepare reports (daily/weekly/monthly) as stipulated by management. Review systems and processes for workflow and productivity improvement. Contribute ideas and cooperate in the execution of ongoing initiatives. Perform any other duties and responsibilities as assigned by Management. Other Prerequisites Education & Certification Degree in Hospitality or related field preferred. Experience Proven Audit experience, preferably in the F&B or services-related industry. At least 6 years of working experience in a managerial or supervisory capacity. Excellent communication, presentation, and interpersonal skills. Proven leadership skills and ability to operate independently. Proactive, insightful, independent thinker, highly efficient, and possesses a refined attention to detail. Good problem-solving skills. Extremely organized and goal-oriented. Outstanding written and verbal communication skills and strong, confident presentation style. Meet the attendance guidelines of the job and adhere to departmental and company policies. Proficient in Microsoft Office applications. Good command of spoken and written English; any additional language is an advantage. Excellent communication skills in group presentations. Pays attention to details. Mature, meticulous, resourceful, organized, and able to work independently. A team player who takes the initiative to assist other team members when required. Impeccable follow-through; #J-18808-Ljbffr

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