Customer Service

Customer Service & KYC/B Analyst, Gulf Binance

Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.

Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also come with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.

If you're looking for Binance US Jobs , a wide range of them are also available most of the time. On average, the Binance interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and Onboarding.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

We are seeking a detail-oriented professional for a hybrid role combining customer service excellence with KYC/B (Know Your Customer/Business) analysis. This position offers a dynamic opportunity to interact directly with clients while ensuring regulatory compliance through document verification and risk assessment.

Key Responsibilities

• Handle customer inquiries via chat interface
• Provide timely and professional responses to client questions
• Maintain high standards of customer satisfaction
• Review and verify documentation for individual and business clients
• Assess identification documents (passports, ID cards) and validate business registration and ownership documentation
• Monitor KYC/B tickets and processes daily
• Conduct risk assessments and flag potential compliance issues
• Process documentation in accordance with regulatory requirements
• Contribute to the optimization of KYC/B workflows

Required Qualifications

• Previous experience in customer service or KYC/KYB roles
• Proficient in English and Thai.
• Strong attention to detail and analytical capabilities
• Excellent written and verbal communication skills
• Passionate about the customer service industry and able to work different shifts, including nights
• Positive attitude towards the crypto industry
• Experience handling confidential information

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and benefits
• Work-from-home arrangements (may vary depending on the team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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