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Site Reliability Engineer
7 days ago
Role:
Site Reliability Engineer
Key Qualifications/Experience:
Several years of experience in supporting highly scalable applications and web services
Hands-on experience with open-source technologies such as Prometheus and Alert Manager
Strong understanding of the Linux operating system
Good understanding of infrastructure observability principles
Good understanding of the TCP/IP suite of networking protocols
Comfortable working with a very technical customer base
Comfortable providing a wide range of support, from simple issue resolution to end to end onboarding
Strong familiarity with modern server technologies and architectures
Strong attention to detail
Excellent analytical capabilities
Passionate about Technical Support
Strong experience with troubleshooting
Responsibilities include:
Working cross-functionally with customers and partners to address complex customer questions and drive incidents to resolution.
Troubleshoot, isolate and resolve monitoring and alerting issues, specifically Prometheus and Alert Manager.
Troubleshoot, isolate and resolve complex Linux and networking-related issues.
Analyze and categorize customer interaction trends to provide accurate and meaningful feedback to Engineering and SRE organizations.
Build knowledge base articles.
Participate in post-mortem reviews, and drive ongoing improvement.
Obsessing over minute details to drive operational excellence in every aspect of their work.
You will be expected to make meaningful and significant contributions to the company development of objectives and goals.
You will work on complex issues, analyzing situations or data that require in-depth evaluation.
Your expertise and discretion will be required to think outside the box and resolve highly complex issues in creative and effective ways.
If you are interested in the role, please share your CV with
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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