Technical Support Engineer

Technical Support Engineer (Non Destructive Testing)Get AI-powered advice on this job and more exclusive features. Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight, transit rail and mining. Wabtec has approximately 29,000 employees in facilities throughout the world. Visit the company's new website at: Evident Inspection Technologies is a Wabtec company We revolutionize the way the world moves for future generations, and we are excited for YOU to move with us Evident Inspection Technologies, a Wabtec company, is a world leader in the manufacture of innovative inspection equipment used in industrial and research applications in the aerospace, power generation, petrochemical, civil infrastructure, automotive and consumer products industries. To work at Evident Inspection Technologies, a Wabtec company, is to develop within an organization that is an international leader in its field. We stand out for our expertise, enriching work environment and constant search for better solutions. Evident Inspection Technologies, a Wabtec company, offers a wide range of ultrasonic and eddy current flaw detection software and equipment. Our equipment is used, among other things, to inspect welds, detect hidden cracks, voids, porosity, and other internal irregularities in various materials. Who will you be working with?Reporting to the Senior Engineer, Technical Support you will be responsible for the repair, maintenance, and calibration of Evident Products. This role is to fulfil customer's requirements and solve technical problems. What will your typical day look like?Perform troubleshooting, repair, maintenance, and calibration for Evident products. Ensure all testing equipment is properly maintained and calibrated regularly. Collaborate closely with customers & our distributors to understand their specific requirements, address inquiries, and provide technical guidance. Establish and maintain professional relationships to ensure customer satisfaction. Prepare comprehensive and detailed service reports, evaluation reports, recommendations, and quotation for customer. Adhere to established quality control processes and procedures to maintain the highest level of accuracy and reliability after repair and calibration. Providing technical support to the Sales team for the potential sale of new instruments, including answering technical questions and occasionally running instrument demos. Always prioritize safety, following established safety protocols and guidelines to ensure a secure working environment for yourself and colleagues. Manage and organize assign projects, including scheduling, resource allocation, and coordination with other teams. Seek opportunities for professional development and training. To support the technical training as the authorized trainer. To lead the NDT Service team to ensure timely turnaround time and customer satisfaction. What do we want to know about you?Possesses Diploma in Mechanical/Electrical/Electronic Engineering or a relevant discipline. Minimum 5 years of related work experience in scientific equipment repair, maintenance, and calibration. Knowledge of and ability to operate an oscilloscope, function generator, digital multimeter, frequency counter, and other related diagnostic equipment. Knowledge of Ultrasound, Phased-Array & Eddy Current technology is a plus. Highly organized with superior customer service skills. Excellent in MS Office knowledge and its applications. Excellent communications skills, highly self‐motivated and able to work to meet agreed deadlines. Ability to work collaboratively in a team environment with a strong positive "can do" attitude is extremely important. Strong problem‐solving abilities and attention to detail. Must be able to work under pressure and thrive in a dynamic and fast‐paced work environment. Able to display Continuous Improvement and multi‐tasking competencies. Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. We believe in hiring talented people of varied backgrounds, experiences, and styles... People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know. Seniority level Associate Employment type Full-time Job function Engineering and Product Management Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Wabtec Corporation by 2x Get notified about new Technical Support Engineer jobs in Singapore, Singapore. #J-18808-Ljbffr