Program manager

1 week ago

Singapore Fortinet, Inc. Full time

Location: Singapore Role Overview: The Program Manager is responsible for planning and managing complex customer projects and for ensuring the successful deployment of Fortinet products. The role spans all customer-facing Fortinet functions, and the Program Manager is Fortinet’s primary representative once the sale closes. The primary goal is to ensure we delight our customers with a technically sound, financially profitable, supportable implementation. Additionally, the Program Manager will manage people. We are looking for a candidate who is highly collaborative and has experience working across cultures. He/She will be responsible for developing the team’s capabilities to deliver professional services projects, manage escalations, address grievances, nurture a positive working environment, and manage team performance. Responsibilities: Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Develops statements of work, WBS, and overall project schedule. Identifies resources needed and assigns individual responsibilities. Manages day-to-day operational aspects of projects, including scope, schedule, budget, and quality. Effectively applies Fortinet’s methodology and enforces project standards. Minimizes Fortinet’s exposure and risk on projects. Ensures project documents are complete, current, and stored appropriately. Works closely with all customer-facing Fortinet functions, including sales, operations, order management, and support to coordinate activities. Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for the project. Accurately forecasts revenue, profitability, margins, bill rates, and utilization. Assures project legal documents are completed and signed. Facilitates team and client meetings effectively. Effectively communicates relevant project information to executive management. Resolves and/or escalates issues in a timely fashion. Understands how to communicate difficult/sensitive information tactfully. People Management, Escalation Management, Performance Management. Requirements: Outstanding oral communication and presentation skills. Prior experience in People Management. Experience working with global enterprise, carrier, and governmental customers. Strong familiarity with project management software, such as Microsoft Project. Demonstrated experience in personnel management. Experience working both independently and in a team-oriented, collaborative environment. Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities. React to project adjustments and alterations promptly and efficiently. Flexible during times of change. Ability to read communication styles of team members and contractors from a broad spectrum of disciplines. Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. Excellent conflict resolution skills. Ability to bring projects to successful completion through political sensitivity. Strong commitment and self-driven individual. Willingness to travel as needed (

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