Repair Lead

1 day ago


Singapore SATAIR Full time

Job Objectives The Repair Lead holds accountability for a product's operational performance and ensures the highest level of customer satisfaction. This includes the mandate to drive action and reporting from all contributing departments. Job Responsibilities Lead continuous improvement discussions and projects, initiating suggestions to enhance efficiency both internally and with suppliers Evaluate customer-specific problems and complaints, coordinating developed delivery solutions across Satair's internal departments and external interfaces Analyze, assess and define optimal service solutions (repair, lease or exchange) for customers, focusing on time-optimized delivery, especially during delivery difficulties Manage and utilize key performance indicators (KPIs) on behalf of the SPOC group to oversee material order activity and produce detailed activity reports for customers,



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