
Sales & Service Support Executive
3 days ago
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Direct message the job poster from Luxury Careers Pte Ltd
Responsibilities
- Manage back-office customer service operations, ensuring timely and high-quality handling of customer requests, orders, and complaints.
- Support the sales team by optimizing service processes and ensuring effective use of store systems and tools.
- Track key performance indicators (e.g., conversion rates, lead times) to drive service efficiency and continuous improvement.
- Ensure compliance with internal control procedures, health & safety regulations, and accurate archiving of required documents.
- Provide administrative support including staff scheduling, store supply management, and general cost tracking.
- Oversee daily store maintenance, coordinate with external service providers, and manage internal and external security operations.
Qualifications
- Possess experience in back-office, administrative, or operational roles, within a luxury retail environment.
- Service-driven with excellent communication and interpersonal skills.
- Highly organized and detail-oriented, with strong problem-solving skills and the ability to work independently.
- Customer-focused with excellent interpersonal and communication abilities.
- Proficient in Excel and store management systems.
- Fluent in both written and spoken English.
- Candidate with more than 2 years experience in similar role may be considered for a supervisory position.
EA Personnel: R
EA Licence: 22C1376
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service, Administrative, and Other
Industries
- Retail Luxury Goods and Jewelry
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