Wintel Cloud Engineer

1 hour ago

Singapore OPENSOURCE PTE. LTD. Full time

Job Summary
We are seeking a highly capable
Level 2 Windows Support Engineer
with 5+ years of hands-on Wintel experience and at least 2 years of AWS cloud experience, preferably in regulated or secure environments (e.g., Government Commercial Cloud – GCC).
This role focuses on maintaining and supporting Windows workloads hosted on AWS, with exposure to
Trend Micro Vision One, IAM Analyzer, CIS Hardening, and remediation tasks (VMS, Cloudscape).
Key Responsibilities
Provide
L2 operational support
for Windows Server 2012/2016/2019/2022 in both on-premises and AWS environments.
Manage and support
AD, DNS, DHCP, GPO, WSUS, and Windows clustering .
Resolve incidents and service requests related to Wintel systems via ITSM platforms (ServiceNow, Jira, etc.).
Perform
patch management
and coordinate monthly/quarterly patch cycles using WSUS/SCCM/AWS Systems Manager.
Support AWS services:
EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM) .
Implement and review IAM permissions using
IAM Access Analyzer
and least privilege models.
Execute and remediate findings from
CIS Hardening baselines and compliance scans .
Carry out
Vulnerability Management System (VMS) remediation
and
Cloudscape recommendations
in collaboration with InfoSec teams.
Work with
Trend Micro Vision One (or similar EDR/XDR platforms)
for threat detection and remediation.
Assist in automation scripting and remediation via
PowerShell, AWS CLI, and SSM Documents .
Create and maintain
technical documentation, knowledge articles, and SOPs .
Participate in
audits, patch windows, and disaster recovery testing .
Perform
on-call support
and participate in
24x7 shift rotations
when required.
Required Qualifications
Diploma or Degree in
Information Technology, Computer Science , or related discipline.
5+ years
of hands-on Wintel administration and support.
2+ years
of AWS experience supporting Windows workloads.
Experience with
IAM roles, security groups, S3 access policies, CloudWatch alarms/logs .
Exposure to
security and hardening frameworks
(e.g., CIS Benchmarks, SCAP).
Familiarity with tools like
Trend Micro Vision One, Qualys/Tenable, AWS Config, AWS Systems Manager .
Proficiency in
PowerShell scripting
for routine tasks and automation.
Knowledge of
backup and recovery strategies
for Windows servers in cloud.
Understanding of
ITIL practices
and experience using ticketing systems.
Preferred Certifications
AWS Certified SysOps Administrator – Associate
AWS Certified Solutions Architect – Associate
Microsoft Certified: Windows Server Hybrid Administrator Associate
ITIL v3/v4 Foundation
Soft Skills
Strong analytical and incident triage skills under pressure.
Ability to handle and communicate with demanding customers tactfully and professionally.
Ownership mindset with proactive problem-solving ability.
Strong written and verbal communication; capable of producing clear documentation.
Team player with collaborative work ethic and willingness to learn new technologies.
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